Service Center Repairs Coordinator

Canon Business Process Services•Greenville, SC

8d•Onsite

About The Position

Responsible for supporting the Repairs Service Center in tracking all repair jobs and communicating to customer stakeholders regarding critical information as well as drive information flow within the Repairs group. This critical role is key to the success of the Repairs team, requiring the ability to perform duties with little supervision and be proactive in addressing potential issues before they become problems. The ideal candidate is a self-starter who will resolve issues, train others, and take initiative without constant direction. Maintaining accurate documentation is crucial, as it serves as the primary source of repair information for the repair cells.

Requirements

HS Diploma
Strong background in SAP MM and WM modules with 1 or more years of SAP experience
Strong background in problem-solving in a dynamic team environment
Knowledge of materials distribution and/or logistics processes, methods, and skills related to inventory management
Superior organizational skills
Strong data entry skills
Strong SAP transactional knowledge with troubleshooting experience
1 Year relevant shipping and receiving operations experience, including carrier management exposure
Intermediate skills in using MS Excel
Overall PC literacy, Microsoft Office Suite experience
Good organizational skills
Strong written and oral communication skills
COVID-19 vaccination required

Nice To Haves

Must develop strong product knowledge of repairs components
Familiarity with both Domestic and International Shipping procedures

Responsibilities

Help keep repairs organized through data tracking, communication, and attention to detail.
Serve as the key point of contact for repair jobs entering and leaving Greenville.
Coordinate the logistics of repair jobs for Receiving and Shipping, working closely with warehouse staff.
Communicate and coordinate with repair cells regarding the receiving and shipping of emergent repair work.
Communicate with commercial stakeholders regarding deliveries and any discrepancies related to parts, quantities, labeling, or damage.
Resolve any issues or discrepancies that arise, or escalate if support is needed.
Load all demand information into Excel and maintain data accuracy to aid in decision-making within repairs.
Maintain all incoming documentation for every repair job in the library/box folders, confirming data integrity and organization.
Perform necessary SAP transactions and troubleshoot when necessary.