Service Center Repairs Coordinator

Canon Business Process Services, Inc.•Greenville, SC

10d•Onsite

About The Position

Responsible for supporting the Repairs Service Center in tracking all repair jobs and communicating to customer stakeholders regarding critical information as well as drive information flow within the Repairs group. This role is critical to the success of the Repairs team, helping to keep repairs organized through data tracking, communication, and attention to detail. The coordinator will be a key point of contact for repair jobs coming in and out of Greenville.

Requirements

HS Diploma
Strong background in SAP MM and WM modules with 1 or more years of SAP experience
Strong background in problem solving in a dynamic team environment
Knowledge of materials distribution and/or logistics processes, methods, and skills related to inventory management.
Superior organizational skills
Strong data entry skills
Strong SAP transactional knowledge with troubleshooting experience
1 Year relevant shipping and receiving operations experience, including carrier management exposure.
Must develop strong product knowledge of repairs components
Familiarity with both Domestic and International Shipping procedures
Intermediate skills in using MS Excel, Overall PC literacy, Microsoft Office Suite experience
Ability to work overtime & meet deadlines
Good organizational skills
Strong written and oral communication skills
COVID-19 vaccination required

Responsibilities

Coordinate logistics of repair jobs for Receiving and Shipping and work closely with warehouse staff.
Communicate and coordinate with repair cells regarding receiving and shipping of emergent repair work.
Communicate with commercial stakeholders regarding deliveries as well as any discrepancies pertaining to parts, quantities, labeling or damage. Resolve any issues or discrepancies that arise or escalate if support is needed.
Load all demand info in Excel and maintain accuracy of data to help drive decisions within repair.
Maintain all incoming documentation for every repair job in the library/box folders. Must confirm data integrity and keep organized as it is the source of repair info to direct the cells regarding repairs.
Perform duties with little supervision and be proactive to attack potential issues before they turn into problems. Must be a self-starter who will resolve issues, train others and not wait to be told what to work on.
Carry out all necessary transactions in SAP and troubleshoot, when necessary.