Service Center Manager

Estes Express Lines•Columbus, OH

17h•Onsite

About The Position

Lead, guide and direct Service Center employees to include setting targets, monitoring performance, providing coaching, counseling and development. Accountable for the management of an efficient, clean and safe LTL operation. Responsible for all hiring, training and terminations; assuring all paperwork is processed according to proper Company guidelines with appropriate levels of follow up with management on timely task completion. Enforce understanding and compliance with all Company policies and procedures; safety rules and government regulations. Develop and deliver internal and external strategies to provide superior service to Estes’ customers. Implement, analyze and monitor to ensure revenue, service goals, expenses, profits, budgets, and internal/external obligations with Estes’ business partners are met. Responsible for the creation and implementation of an annual yearly business plan for the Service Center, along with Service Center strategies, Quarterly Business Reviews and Period P&L Analysis. Support customer relationships, oversee profit and cost controls, and ensure safety, service, and quality measures are implemented, audited and monitored for corrections. Manage / oversee all Service Center functions to include dock, city operations and scheduling for all timely freight deliveries. Responsible for meeting all the KPI’s set forth by the company. Maintain an effective working relationship with other departments such as safety, sales, claims, loss prevention, customer care, and fleet services. Directly investigate the source of customer complaints and respond accordingly to implement corrective actions and continuous improvement opportunities. Act as Company's representative before government agencies or legal representatives. Regular attendance is required. This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

Requirements

High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background.
Must have good computer skills ( AS400 and MS Office a plus)
Proven leadership, team building and interpersonal relationship skills
Must have strong leadership skills including the ability to hire, coach, counsel, train, mentor and terminate employees
Possess excellent verbal, written and listening communication skills
Excellent planning and organization skills
Ability to create, implement and monitor training programs
Some traveling required
Must have a strong work ethic and good problem solving skills
Must be willing to work 50 hours/ week average
Must be able to work any shift and in all areas relative to the needs of the service center and in any weather condition
Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
Must be able to comply with all company policies, rules, procedures and Code of Conduct
Must be able to interact well with others
Must be able to work independently, or in a team setting
Must be capable of working under tight time constraints in a high volume environment with multiple priorities
Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
Must be authorized to work in the United States

Nice To Haves

Bachelor Degree preferred
A minimum of five years management experience in the LTL industry preferred

Responsibilities

Lead, guide and direct Service Center employees to include setting targets, monitoring performance, providing coaching, counseling and development.
Manage an efficient, clean and safe LTL operation.
Responsible for all hiring, training and terminations; assuring all paperwork is processed according to proper Company guidelines with appropriate levels of follow up with management on timely task completion.
Enforce understanding and compliance with all Company policies and procedures; safety rules and government regulations.
Develop and deliver internal and external strategies to provide superior service to Estes’ customers.
Implement, analyze and monitor to ensure revenue, service goals, expenses, profits, budgets, and internal/external obligations with Estes’ business partners are met.
Create and implement an annual yearly business plan for the Service Center, along with Service Center strategies, Quarterly Business Reviews and Period P&L Analysis.
Support customer relationships, oversee profit and cost controls, and ensure safety, service, and quality measures are implemented, audited and monitored for corrections.
Manage / oversee all Service Center functions to include dock, city operations and scheduling for all timely freight deliveries.
Responsible for meeting all the KPI’s set forth by the company.
Maintain an effective working relationship with other departments such as safety, sales, claims, loss prevention, customer care, and fleet services.
Directly investigate the source of customer complaints and respond accordingly to implement corrective actions and continuous improvement opportunities.
Act as Company's representative before government agencies or legal representatives.
Regular attendance is required.