Service Center Manager

Ecolab • Boise, ID

1d • Onsite

About The Position

We are seeking a Service Center Manager to lead field service operations, customer support, and technical service delivery for water treatment systems. In this role, you will be responsible for ensuring high-quality service, operational efficiency, and customer satisfaction while managing teams, budgets, and compliance requirements across the service organization.

Requirements

• Bachelor’s degree in Engineering from an accredited university or other related qualified training, with a minimum of five (5) years of directly related experience, or an equivalent combination of education and experience
• Proven record of managing multiple large-scale, dynamic projects in person and at a distance
• Demonstrated problem-solving capability
• Strong interpersonal and communication skills
• Ability to respond effectively to sensitive inquiries and complaints
• Ability to read and interpret process and instrumentation diagrams, mechanical and structural drawings, and specifications
• Proficiency with MS Office and ERP systems

Responsibilities

• Manage people and resources to achieve company strategic goals and initiatives
• Provide oversight and support for engineering, project management, services, coordination, startup, and commissioning activities
• Develop, grow, and oversee the Parts & Service (P&S) business
• Develop and manage budgets to meet or exceed company goals and initiatives
• Partner with the Director of Support Centers to develop clients, strategy, budgets, policies, and procedures, and to support ISO 9001:2015 compliance
• Compile and deliver regular summary reports, including growth plans, sales projections, potential client lists, and current activities
• Participate in strategic planning and ongoing auditing of all processes
• Prepare internal budgets and technical quotations for parts and services
• Provide technical assistance and guidance to staff and clients on quality, safety, security, employee relations, scheduling, and training
• Lead, coach, and develop service technicians and support staff, including performance reviews and training programs
• Oversee training of new service engineers and track system performance and service activities
• Develop and maintain work instructions, forms, and documentation required for IMS compliance
• Direct product delivery and management to meet short- and long-term company goals
• Ensure compliance with company policies, safety procedures, and fair employment practices

Benefits

• medical
• dental
• vision
• life insurance
• accident insurance
• critical illness insurance
• hospital indemnity insurance
• auto insurance
• home insurance
• pet insurance
• identity theft protection
• short-term and long-term disability
• 401k
• pension plans
• retirement health care benefits
• short-term incentives
• vacation (12 days)
• holidays
• parental leave
• employee stock purchase plans (Full-Time Associates)
• discount on day care services and caregiver services
• adoption assistance
• group legal services
• employee assistance program
• employee discount program
• education assistance program
• on-Site childcare and fitness facilities may be available at select Ecolab locations

What This Job Offers

• Job Type: Full-time
• Career Level: Manager