Service Center Manager
About The Position
Customer service professionals—don’t pass up this opportunity for a great new job with a global industrial distribution company that combines team leadership with service center operations. Join our team at Applied Industrial Technologies! In partnership with more than 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative, efficient, and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it. We are currently seeking an experienced Customer Service Manager to help us to maintain that commitment as we continue to grow. In this position, you will oversee day-to-day operations of one of our service centers while also providing leadership to our team of customer service specialists. This will allow you to showcase not only your administrative and project management skills, but also your coaching and mentoring capabilities. If you relish the idea of serving customers through everything, from hands-on operational duties, to salesmanship and team motivation efforts, and if you have the background we’re looking for, we want to talk with you!
Requirements
- Strong, motivational leader with strong administrative, project management, and mentoring abilities.
- Highly detail-oriented with solid analytical and problem-solving skills.
- Excellent verbal and written communication, interpersonal, and negotiation skills.
- Ability to establish rapport and build solid relationships with service staff and a wide variety of customers.
- 2+ years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter
- High school diploma or GED
- Solid understanding of financial and accounting concepts
- Computer proficiency and the ability to quickly learn our ordering system
Nice To Haves
- Industrial sales / distribution experience, preferred
- Service center experience, preferred
- ERP / SAP experience, a plus
Responsibilities
- Manage service center operations and support our customers and our service team pre-sale, point of sale, and post-sale.
- Manage internal service center operations to meet/exceed P&L objectives
- Champion the development of leadership competencies that drive individual and team goals
- Meet customer and shipment metrics, including time to fill, expediting orders, and quoting
- Develop, implement, and monitor programs and activities related to product promotion and inside sales, office and warehouse functions, and customer service – as well measuring the results
- Hire, train, and develop service center personnel
- Assist account managers in the identification, acquisition, and retention of customers
- Manage inventory, receivables, expenses, and profit/loss accounting
- Review and complete monthly reports as well as oversee petty cash balancing
- Ensure that customer relations are maintained at a high level
- Utilize key metrics to evaluate and recommend best practices for operations
- Manage vendor relationships
- Create a positive, dynamic, and fun work environment
Benefits
- Growth opportunities for everyone
- Fair treatment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
