Service Center Manager

Sapp Bros., Inc.•Salt Lake City, UT

3d•Onsite

About The Position

Sapp Bros. is looking for a Service Manager to lead our service shop operations in Salt Lake City, Utah. This role is more than just overseeing repairs; it’s an opportunity to lead a team, grow your career, and make an impact on our customers and employees. At Sapp Bros we’re committed to Blessing and Serving others. If you're hungry to grow, humble in your leadership, and smart about managing service excellence, we want you on our team.

Requirements

3+ years of service management in heavy equipment or diesel repair.
Leadership skills to inspire and manage a team in a fast-paced environment.
Strong communication and organizational skills to manage shop operations and customer service.
A safety-first mindset and experience enforcing safety protocols.
Flexible availability to keep the service department running smoothly during evenings, weekends, and holidays.

Responsibilities

Lead daily operations: Oversee the service shop, ensuring customer needs are met efficiently and professionally.
Coach and develop your team: Hire, train, and lead a team of technicians to provide top-quality repairs and service.
Drive profitability: Help achieve service sales targets while maintaining the highest customer service standards.
Maintain a safe and clean environment: Ensure compliance with safety protocols and keep the shop organized and in top condition.
Deliver customer service excellence: Address customer concerns quickly and professionally while building strong, long-term relationships.
Be hands-on: Step in as needed to assist with technician tasks or operate the service truck, helping ensure smooth day-to-day operations.