Manager, Service Center

Roadrunner • Philadelphia, PA

3d • $100,000 - $110,000 • Onsite

About The Position

This Service Center Manager position in Bolingbrook, Illinois, is an opportunity to lead people, improve operations, solve problems in real time, and directly influence customer experience and business performance inside a fast-moving, tech-forward transportation company.

If you enjoy building strong teams, making operational decisions quickly, and creating a high-performance culture, you’ll fit right in.

You’ll Oversee daily operations across dock operations, pickup & delivery, linehaul coordination, OS&D, and customer service. You will also drive operational efficiency, service quality, safety, and profitability.

Requirements

• Bachelor’s degree or equivalent combination of education and experience
• 1–2+ years of leadership experience in transportation, logistics, or terminal operations
• Proven ability to manage multi-function operations (dock, P&D, linehaul, admin)
• Strong financial and operational acumen, with experience managing cost drivers and revenue levers
• Experience hiring, developing, and leading frontline and supervisory teams
• Ability to analyze operational data, interpret performance metrics, and drive decision-making
• Strong written and verbal communication skills; ability to influence internal and external stakeholders
• Experience working with customers, vendors, contractors, and cross-functional teams
• Proficiency in Microsoft Office and operational systems (AS/400 preferred)
• Working knowledge of regulatory compliance and transportation operations
• Strong problem-solving capabilities with the ability to manage multiple priorities simultaneously

Nice To Haves

• HazMat certification and forklift qualification preferred or ability to obtain

Responsibilities

• Hire, coach, and develop service center employees and operational leaders
• Create a culture built on teamwork, professionalism, urgency, and customer focus
• Lead by example and help teams grow through strong communication and hands-on leadership
• Foster an environment where people take pride in execution
• Analyze revenue, labor, routing, claims, and service performance
• Forecast operational needs
• Identify opportunities to improve efficiency and service quality
• Continuously optimize how the service center operates
• Partner closely with customers, Account Managers, contractors, and drivers
• Participate in customer discussions and operational problem-solving
• Support pricing initiatives and operational solutions
• Resolve escalations quickly and professionally

Benefits

• medical
• dental
• vision
• 401(k)
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager