Service Center Manager II (IND)
About The Position
The Service Center Manager manages customer service, safety, dispatch and warehousing/dock operations for a service center facility responsible for city operations. Responsibilities include routing and loading; dock operations; and inventory control in an LTL environment. This includes management of the service center; driver, dock and operations personnel; safety and compliance. The Service Center Manager is responsible for planning, organizing, managing and directing office operations. Extensive reviewing of Service Center operational and policy procedures. This position oversees and is directly involved in all phases of the service center operation.
Requirements
- Four-year degree in Transportation Management or other relevant education and minimum of two (2) years supervisory experience in a facility of similar scope; or at least 5 years of relevant supervisory experience.
- Must have strong interpersonal skills and the ability to lead, manage, coach and develop subordinates.
- Effective written and verbal communication skills.
- Understanding of transportation and LTL Operations required.
- Candidates must have proven leadership experience.
- Must have the ability to lead in a fast-paced environment.
- Computer skills and be proficient with Microsoft Office products.
Nice To Haves
- floor covering industries experience is preferred.
- AS400 experience preferred.
- Forklift certification preferred.
- Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules, and company policies and procedures, preferred.
- Strong Organizational / Communication/ and Logistical skills with solid problem-solving abilities.
- Knowledge of all aspects of ensuring quality freight handling techniques preferred.
- Knowledge of the city and surrounding areas
- Previous Service Center Management experience in the LTL industry is STRONGLY preferred.
Responsibilities
- Supervise, lead and direct the terminal operations loading and unloading of freight, customer service functions, facilities management and all other aspects of managing a service center.
- Review, monitor and control all operations for the service center. Implement effective operations strategy to react appropriately to changes in revenue or expense such as to maximize company profits.
- Create driver route assignments and dispatch drivers in a manner that optimizes assets both equipment and driver.
- Interface with Linehaul Operations to ensure timely arrivals and departures.
- Assist linehaul operations with day-to-day optimization at the service center level.
- Ensure that trailers are loaded and unloaded to meet service requirements.
- Manage, direct and train dockworkers in warehouse operations. Load and unload freight. Move products with a lift truck and by hand
- Create and assign work schedules. Maintain proper staffing to support operations based on freight volumes. Adjust work schedules and staffing levels as needed to optimize profits while meeting service requirements.
- Ensure equipment is properly maintained. Ensure preventive maintenance on Company equipment is done on schedule. Coordinate repair and replacement of equipment as needed.
- Ensure Service Center is properly maintained. Identify and negotiate vendor agreements for Service Center. Identify and coordinate needed repairs.
- Analyze structure, methods and performance of service center operations to ensure compliance with standard operating procedures.
- Participate in conference calls and facilitate training and onboarding procedures.
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
