Service Center Coordinator - Verde Valley/Cottonwood

The Salvation Army Southern California•Phoenix, AZ

37d

About The Position

Through the operation of the Service Center, this position will develop and maintain service delivery and actively promote the structure and identity of The Salvation Army and its mission. The coordinator will manage and supervise The Salvation Army's daily social service assistance programs within their community. They will work with the Divisional Service Extension Director to create and oversee an Advisory Council, interact with and present to various community groups, and recruit, manage, and retain volunteers. The coordinator will work to seek funding sources through grants, local fundraising events, annual kettle campaigns and other sources as identified. They will coordinate and supervise special events throughout the year, such as Back to School and Christmas distributions, camping programs, and newly identified programs.

Requirements

High school diploma or GED required
Must be 21 years of age or older
Minimum 3 years of office management & social services experience required
Demonstrate a positive attitude, with ability to work with people of diverse backgrounds and circumstances
Able to maintain a non-judgement attitude, professional approach and boundaries with clients.
Able to handle crisis/emergency services for the homeless and to utilize crisis intervention and conflict resolution skills
Ability to assess at risk participants and situations
Ability to maintain a calm demeanor in stressful situations
Excellent verbal and written communication skills
Must pass a criminal background check
Maintain confidentiality of sensitive client data
Position requires the use of a personal vehicle with mileage reimbursement.
Must maintain AZ driver's license, registration, and proof of insurance, with a clean driving record
Excellent organizational skills
Attention to detail and ability to track and present accurate information
Ability to work independently and with minimal supervision
Ability to work well in a rapidly changing work environment and manage multiple tasks at one time
Maintain a good rapport and communication with staff, volunteers, vendors, and the public
Complete TSA Fleet, Protect the Mission, & Anti-Harassment e-training within the first 5 days of employment

Nice To Haves

Knowledge of The Salvation Army and its organizational structure is preferred
Computer literate in Microsoft Word, Excel, Publisher, Outlook, and TEAMS preferred

Responsibilities

Represent The Salvation Army within the assigned geographical locale.
Provide assistance within the guidelines of The Salvation Army, including referrals to other resources as needed.
Produce and process office correspondence, including but not limited to emails and mailings.
Maintain & inventory all Salvation Army equipment & supplies, including the ordering of office supplies.
Keep & compile accurate records ensuring that reporting & record-keeping follow policy & procedure.
Work in conjunction with the Divisional Service Extension Director, the Divisional Social Service Director, and Divisional Statistician to ensure the accurate recording of all delivered services.
Answer incoming telephone calls, assisting the caller with information, referrals & appointments.
Maintain a clean, uncluttered, and safe office and storeroom environment.
Interview and assist clients within the guidelines of each assistance program, referring to other resources as needed and maintaining records according to procedures.
Attend meetings and collaborate with other community agencies and resources to ensure knowledge of their programs to provide referrals and avoid duplication of services.
Seek, obtain, and maintain vendor relationships to assist clients.
Develop, coordinate, and participate in seasonal distributions including, but not limited to, holiday food & toys, back to school and summer camp for children and adults.
Organize and maintain an ongoing pantry of food items within guidelines.
Develop resources to ensure donations of food items.
Recruit, train and manage volunteers to assist with the center programs and special events.
Process requests for volunteer background checks.
Ensure completion of all applicable volunteer paperwork.
Recruit, develop and maintain an active Advisory Board.
Assist the Divisional Service Extension Director with identifying and applying for local sources of grants, in-kind donations, and other income to ensure the financial stability of the Service Center, in conjunction with the Divisional Development Department.
Assist in maintaining documentation and reports as needed for each funding source.
Organize and supervise annual fundraising events, including a kettle campaign.
Ensure that all paperwork involving donations of cash and gift-In-kind items is complete according to policy.
Work with the Divisional Public Relations Director and the Service Extension Staff to properly promote programs and respond to questions from the public on various media platforms.
Act as The Salvation Army representative for the local community.
Submit copies of all public relations interviews, newspaper stories, and other materials to Divisional Headquarters, ensuring any required paperwork is complete and on file.
Seek out sources of free publicity for the center & its activities, maintaining positive media relationships.
Attend meetings and present program information to volunteer groups, local churches, service clubs, businesses, community meetings, and others.
Assist with Emergency Disaster Services (EDS) as needed.
Travel is necessary including local meetings, presentations, special events, off-site multi-day training and general office duties.
Perform other duties as assigned as they relate to the position of Service Center Coordinator.