Service Center Coordinator

NBCUniversal•Universal City, CA

2d•$50,000 - $65,000•Onsite

About The Position

The Service Center Coordinator provides support for NBCU Facilities Customer Service Center & Building Intelligence Operations. You will be part of the Service Center team supporting all NBCU West Coast sites, 7 million square ft of real estate across Universal Lower Lot Studio Operations, 10 Universal City Plaza, Dream Works Campus, Assembly Studios in Atlanta, our Sports teams in Stamford and Telemundo in Miami. You will meet diverse customer service request needs, providing information supporting communications of Facilities Operations & Engineering work activities. You will triage work requests and create work orders using the Integrated Work Place Management System (IWMS). You will interact with customers via phone and through the work management system & email. You will support the weekly work planning efforts working with Work Control and Maintenance Repair and Operations Supervisors. You will be the go-to resource for all trades & engineering for work management information and will serve as the face of the Facilities Operations & Engineering department providing excellent customer service to all customers.

Requirements

High school diploma or equivalent
2+ years clerical and/or business administration experience
3+ years facilities maintenance help desk experience
Executer – You get things done! Using strong business acumen, inciteful analytical skills, and superior process/project management skills you manage through competing priorities within a matrixed environment
Communicates with ease – You have a way with words; written and verbal
Self-starter – You are motivated, can work with minimal guidance, and can identify helpful resources to get the job done
Customer Service Champion – No request is too big or too small, you put customers and our people first
Impeccable attention to detail – You bring customer requests to life by organizing the team’s daily work plans and scheduling commitments
Juggler – You know how to manage multiple tasks and priorities and move them all along effectively while keeping stakeholders updating and informed
Tech-Savvy – You are an MS Office whiz and can take on new software with ease

Nice To Haves

Experience and knowledge of enterprise business systems, and integrated workplace management systems.

Responsibilities

Operate the Facilities Operations & Engineering service center responding to customer requests from phone, IWMS, and email requests.
Triage work requests and assign crew(s) to work orders
Use the IWMS for Work Order creation, assignment, status and reporting information.
Administer daily functions of the IWMS such as adding labor teams to crews, updating zone teams with resources available for work.
Work closely with the Work Control Supervisor and MRO Manager to provide best in class Maintenance Management and Customer Services to NBCU customers and within the department.
Properly code work orders with account information for various work types such as Preventive Maintenance, Reactive Maintenance, Billable Work, Project Work etc.
Assists Customers with how to enter requests in the IWMS customer portal and mobile app
Review Work Orders for Data Quality. Ensure property information, crew information, materials and labor quantities and asset information accurately reflected on work orders during the work order life cycle.
Support Facilities Ops & Engineering with work management reporting
Support the IWMS configuration for team members, creating views specifics to trades and work teams
Work with Finance and Facilities Ops & Engineering admin teams on cost transfer analysis as needed.