Service Center Coordinator

The Salvation Army Southern California•Auburn, WA

13d•Onsite

About The Position

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. The Service Center Coordinator is responsible for the overall operation and coordination of the South King County Service Center in partnership with the local Service Committee. This position oversees daily service delivery, social service programs, financial and administrative functions, volunteer management, community outreach, and seasonal programs. The coordinator ensures services are delivered in a professional, compassionate, and compliant manner consistent with Salvation Army policies, division standards, and funding requirements.

Requirements

High school diploma or equivalent required
Minimum of three years of experience in one or more of the following fields in community-based programs, volunteer management, nonprofit work, or social services
Strong organizational, time management, and multitasking skills
Ability to work independently and collaboratively as part of a team
Detail oriented and attention to detail
Self starter
Strong use of the English language in verbal and written communication
Ability to work in a fast-paced environment and maintain poise under pressure
Customer service mindset
Project management skills
Strong analytical and research skills
General knowledge of business protocols
Ability and willingness to keep information confidential
Ability to organize and Motivate groups of people
ability to build and sustain effective relationships across diverse communities
Proficiency with Microsoft Office Suite including 365, Word, Excel, Outlook, and Teams; Microsoft PowerPoint required
Graphic design skills. Ability to create basic outreach, informational, and marketing materials (flyers, signage, presentations)
Working knowledge of integrated database applications and ability to use new software programs with basic training.
Ability to operate standard office equipment (computer, printer, scanner, multi-line phone system)
Experience with data entry, reporting systems, and tracking spreadsheets
Proficient typing skills (60 words per minute)
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
Ability to operate telephone
Ability to operate a desktop or laptop computer
Ability to lift up to 30 lbs.
Ability to access and produce information from a computer
Ability to understand written information
Ability to operate a motor vehicle
Pass a Motor Vehicle Records check in compliance with The Salvation Army’s policy
Must pass The Salvation Army ‘s in-house yearly driving test
Must possess a valid Washington State driver’s license
Must be 21 years of age to drive a Salvation Army vehicle.

Responsibilities

Provide day-to-day operational oversight of the Service Center
Manage multiple priorities, deadlines, and service demands in a fast-paced environment
Ensure compliance with Salvation Army policies, program guidelines, and division standards
Respond calmly and professionally to crisis situations
Attend staff, agency, and division meetings as required
Interview and assess clients in a respectful, client-centered, and non-judgmental manner
Determine eligibility and provide financial assistance in accordance with established guidelines
Maintain accurate and confidential client records and service documentation
Provide referrals to internal and external community resources
Respond to client calls, emails, and walk-in requests within established timeframes
Perform daily banking functions, including deposits and voucher processing
Track budgets and provide financial stewardship for Salvation Army funds and donations
Record, inventory, and report all in-kind donations
Prepare required reports and documentation for supervisors, funders, and audits
Recruit, train, supervise, and support volunteers
Increase and sustain volunteer engagement throughout South King County
Provide leadership, guidance, scheduling, and recognition for volunteers
Represent The Salvation Army at community meetings, events, and partner agencies which includes driving to various events
Coordinate and facilitate monthly Service Committee meetings
Promote Salvation Army programs through presentations, outreach efforts, and community partnerships
Coordinate and support seasonal and ongoing programs, including but not limited to: Christmas Assistance & Distribution, including driving to various sites, Red Kettle Campaign, Summer Camp, Back-to-School Assistance
Support emergency preparedness planning, training, and coordination for the Service Center
Perform other duties as assigned in support of Service Center objectives and mission

Benefits

paid holidays
vacation time
sick time
medical, vision, and dental insurance
Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area.
Voluntary +1 and +family coverage at additional cost.
Delta Dental DHMO and DPPO dental insurance are offered.
An employer-paid life insurance policy covers employees.
Voluntary supplemental life, short-term and long-term disability plans are available.
Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time.
employee-funded voluntary 403(b) option.
40 hours of Paid Leave for qualifying events.
12 days of Sick Leave annually accruing from day one, eligible for use after three months’ service time.
Two weeks annually, accruing from day one, for non-exempt positions.
Four weeks annually, accruing from day one, for exempt positions.
Accrued vacation is eligible for use after six months’ service time.
13 designated holidays + 1 floating holiday per year