Service Center Coordinator
About The Position
At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. Service Center Coordinator Imagine your future with us! At ALS, we encourage you to dream big. When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive. Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world. About the role: The Service Center Coordinator directs the daily operations of a satellite facility. This includes working with Technical Sales Representatives (TSRs) on business development and coordinating with the laboratory with respect to project management activities, sample receiving, and field services for work coming from the service center. The position requires a combination of client services skills, field operations, and the local market. About you: Establish a working relationship with clients. Work in collaborative efforts with local TSRs on business development. Communicate sampling schedules and project information to the laboratory. Project management functions for specific clients as requested by the laboratory. Communicate client concerns/issues to the laboratory. Keep clients informed of new developments and laboratory services. Coordinate with the field team to collect samples and get them to the laboratory. Courier activities as required. Training of local field team. Other duties as assigned
Requirements
- High school diploma or associates degree.
- Able to speak and hear clearly while communicating with clients and the laboratory.
- Able to sit and /or stand for 100% of an 8 hour day.
- Dexterity in hands and fingers to operate computer and other equipment.
- Must have average vision and able to see to read reports and operate equipment.
- Ability to lift 40 lbs.
Responsibilities
- Establish a working relationship with clients.
- Work in collaborative efforts with local TSRs on business development.
- Communicate sampling schedules and project information to the laboratory.
- Project management functions for specific clients as requested by the laboratory.
- Communicate client concerns/issues to the laboratory.
- Keep clients informed of new developments and laboratory services.
- Coordinate with the field team to collect samples and get them to the laboratory.
- Courier activities as required.
- Training of local field team.
- Other duties as assigned
Benefits
- Structured wage increases
- Comprehensive benefit package (including medical, dental, and vision coverage, life and disability insurance, retirement plan with company match, employee assistance and wellness programs, access to company perks)
- Additional vacation days for years of service
- Business support for education or training after 9 months with the company
- Learning & development opportunities (unlimited access to e-learnings and more)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
11-50 employees
