Service Center Clerk I

Estes Express Lines•Columbus, OH

3h•Onsite

About The Position

The Service Center Clerk I is responsible for a variety of administrative and customer service tasks within a high-volume environment. Key duties include managing heavy call volumes, directing calls accurately, checking in drivers, and entering delivery manifest data into the computer system. The role also involves imaging and scanning documents, identifying freight bills with special delivery instructions, distributing bills of lading, and entering data into the dispatch system. The clerk will work with driver handhelds and coordinate freight deliveries by contacting customers and scheduling appointments. Regular attendance is required. This position demands the ability to work under close detailed instruction, solve problems within established processes, and manage multiple priorities under tight time constraints. The employee must also be able to comply with all company policies, rules, procedures, and the Code of Conduct, and interact well with others, whether working independently or in a team setting. Physical demands include sitting, using hands for computer operation, occasional standing, walking, lifting, twisting, turning, and reaching, with a minimum lifting requirement of 20 lbs. The work environment can range from quiet to loud.

Requirements

High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background
Computer skills, proficient in MS Word and Excel
Strong customer service skills
Good clerical skills
Possess excellent verbal and written communication and listening skills
Ability to solve problems where work is defined with established instructions and processes
Ability to work under close detailed instruction
Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
Must be able to comply with all company policies, rules, procedures and Code of Conduct
Must be able to interact well with others
Must be able to work independently, or in a team setting
Must be capable of working under tight time constraints in a high volume environment with multiple priorities
Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
Must be authorized to work in the United States

Nice To Haves

Experience in billing, collections, tracing & OS&D preferred
Experience in the transportation industry a plus although not required

Responsibilities

Answer telephones with a heavy call volume and direct calls with accuracy
Responsible for checking in drivers
Enter delivery manifest data into the computer system
Conduct imaging and scanning of bills of lading and other documents
Identify freight bills requiring special delivery instructions
Responsible for the distribution of bills of Lading
Enter data into the dispatch system
Work with driver handhelds
Contact customers and coordinate delivery times and schedule appointments for freight delivery
Regular attendance is required.
Perform any and all other duties as assigned due to operational, safety and other needs.