Service Center Clerk I

Estes Express Lines•Fort Myers, FL

7h•Onsite

About The Position

The Service Center Clerk I is responsible for managing a high volume of telephone calls, accurately directing them, and checking in drivers. This role involves essential data entry tasks such as inputting delivery manifest data into the computer system and entering information into the dispatch system. The clerk will also handle imaging and scanning of critical documents like bills of lading, identify freight bills requiring special delivery instructions, and manage the distribution of bills of lading. Interaction with driver handhelds is also part of the job. A key aspect of the position is customer communication, including contacting customers to coordinate delivery times and schedule appointments for freight delivery. Regular attendance is a mandatory requirement. The position demands strong computer proficiency, particularly in MS Word and Excel, along with excellent customer service, clerical, verbal, written communication, and listening skills. The successful candidate must demonstrate the ability to solve problems within established instructions and processes, work effectively under close detailed instruction, and perform duties under tight time constraints in a high-volume, multi-priority environment. Physical requirements include the ability to lift approximately 20 lbs. or more as needed. Compliance with all company policies, rules, procedures, and the Code of Conduct is expected, as is the ability to interact well with others, work both independently and in a team setting, and interpret and comply with written information and documents with high comprehension.

Requirements

High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background
Computer skills, proficient in MS Word and Excel
Strong customer service skills
Good clerical skills
Possess excellent verbal and written communication and listening skills
Ability to solve problems where work is defined with established instructions and processes
Ability to work under close detailed instruction
Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
Must be able to comply with all company policies, rules, procedures and Code of Conduct
Must be able to interact well with others
Must be able to work independently, or in a team setting
Must be capable of working under tight time constraints in a high volume environment with multiple priorities
Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
Must be authorized to work in the United States

Nice To Haves

Experience in billing, collections, tracing & OS&D preferred
Experience in the transportation industry a plus

Responsibilities

Answer telephones with a heavy call volume and direct calls with accuracy
Responsible for checking in drivers
Enter delivery manifest data into the computer system
Conduct imaging and scanning of bills of lading and other documents
Identify freight bills requiring special delivery instructions
Responsible for the distribution of bills of Lading
Enter data into the dispatch system
Work with driver handhelds
Contact customers and coordinate delivery times and schedule appointments for freight delivery
Regular attendance is required.
Perform any and all other duties as assigned.