Service Center Associate
About The Position
Help keep customers running by delivering exceptional service, technical support, and operational excellence. As a Service Center Associate, you'll serve as the critical connection between customers, service technicians, and branch operations, ensuring equipment rentals, repairs, billing, and service requests are managed efficiently and accurately. This role combines customer service, technical support, branch operations, and service coordination into one dynamic position. You'll gain exposure to equipment troubleshooting, rental operations, invoicing, service processes, and customer relationship management while working alongside experienced service and sales professionals. You'll be a key contributor in helping customers receive the products, support, and solutions they need to keep their operations moving.
Requirements
- High School Diploma or GED equivalent
- 1+ year of experience in customer service or related field
- Exposure to ERP systems such as SAP or similar business software.
- Strong customer service and communication skills.
- Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
- Ability to prioritize tasks and manage multiple responsibilities.
- Basic mathematical and problem-solving skills.
- Ability to work independently while also contributing to a collaborative team environment.
Nice To Haves
- Experience with billing and invoicing preferred
- Experience in light construction, equipment rental, industrial services, or related industries.
- Basic mechanical aptitude and troubleshooting skills.
Responsibilities
- Manage inbound phone calls, online inquiries, and customer walk-ins.
- Provide outstanding customer service and respond to requests in a timely manner.
- Generate rental quotes and process customer orders via phone, email, and in person.
- Answer routine product and service questions, directing complex inquiries to the appropriate technical or sales team members.
- Coordinate product deliveries and pickups according to customer agreements and freight terms.
- Assist customers with basic equipment troubleshooting and service-related inquiries.
- Support Service Shop Technicians by preparing work orders and pulling required repair parts.
- Complete equipment rental and service documentation accurately.
- Ensure service operations and parts are properly recorded on service orders.
- Verify technician certifications, safety credentials, and required training records are current.
- Process customer contracts, billing, invoicing, and payment information accurately.
- Maintain correct time entries and billing records for service projects and engagements.
- Assist branch leadership in tracking operational metrics and reporting.
- Collaborate with branch personnel to resolve customer issues and support daily operations.
- Ensure customer requests and administrative tasks are completed accurately and on schedule.
Benefits
- Competitive hourly pay of $22.00 - $26.00 per hour
- 20 days PTO to start + paid holidays
- Day one medical, dental, and vision coverage
- Generous retirement savings plan with company contribution
- Paid parental leave
- Tuition reimbursement
- Career progression and skill development
- Wellness programs and employee discounts
- Recognition and reward programs
- Paid Volunteer Program, Xylem Watermark
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
