Public Service Associate - Service & License Center
About The Position
The Public Service Associate is responsible for performing a wide variety of daily customer service-oriented job functions involving the specialized knowledge of regulatory and statutory requirements, operating procedures, and software programs. Responsible for performing a variety of technical duties including cash receipting, vital statistic recording, posting of financial information, processing of documents, providing property tax information, and other general office duties. Dakota County is Minnesota’s third largest county and home to more than 400,000 residents. Our motto is “Be More” and we strive every day to achieve excellent public service, with a focus on four values: Service, Integrity, People, and Innovation. Dakota County aims to create an environment that is welcoming and inclusive of diverse people, backgrounds, and experiences. Our goal is to have a workforce that is reflective of the communities and individuals we serve. We promote an equitable and culturally aware work environment where everyone can be their authentic selves.
Requirements
- High school diploma or equivalent GED
- Two years office experience, which MUST include working directly with the public in an office setting.
Nice To Haves
- Up to two (2) years of experience in a customer service environment.
- Prior experience processing vital records and using cashiering systems.
- Proficient in speaking and / or writing a secondary language.
Responsibilities
- Respond to and provide timely and effective service to a wide variety of public inquiries by phone or in person.
- Assess and determine the appropriate action for each customer contact.
- Assist customers in processing Vital Records.
- May be called on to assist other County Service and License Centers.
- Provide complete and accurate technical information relating to licensing, vital statistics.
- Coordinate with internal and external contacts for efficiency and accuracy when asked.
- Review documents and applications for accuracy and compliance with statutes.
- Determine whether documents to be recorded have the required information.
- Approve, deny, or return applications or documents, as appropriate.
- Process the records and applications by entering information into proper computer system.
- Appropriately amend, index and file documents.
- Understand and interpret terminology.
- Receipt a variety of payments and service fees.
- Correctly calculate license fees and complete tax calculations.
- Prepare estimates and communicate information to customers.
- Process transactions in a cash collection system using proper revenue codes, validate receipts and documents, process overpayments.
- Balance receipts and reports daily.
- Determine and update public and non-public records utilizing technical applications.
- Perform duties such as proofing, verifying information, and preparing mailings.
- Process outgoing mail and distribute incoming U. S. and interoffice mail.
- Assist in training of new staff.
- Draft correspondence, complete forms, create charts, and compose documents using correct grammar.
- Follow-up on correspondence.
- Instruct and assist customers to access property information and archived records on public information terminals.
Benefits
- Comprehensive and affordable medical, dental, vision, and other benefits
- Excellent work-life balance
- Generous paid time off (accrual rate starts at four weeks per year)
- Eleven paid holidays and one floating holiday each year
- Pension with a generous employer contribution
- Ability to work from home some of the time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
