Service Center Appointment Scheduler

Cocoa Hyundai, Inc.Cocoa, FL

About The Position

At Cocoa Hyundai, Our Business Development specialist requires a keen sense of urgency to customer requests or inquiries funneling through to our dealership. Candidates must be able to multi-task several requests with immediate response. The BDC Specialist position has a base hourly pay + commission pay scale.

Requirements

  • Excellent PC skills with Microsoft office products.
  • Must be able to effectively complete tasks in a deadline-driven environment.
  • Strong verbal and written communication skills.
  • Strong organization with great attention to detail.
  • Self-Motivated.
  • Pleasant phone voice with great people skills.
  • Must have an energetic phone personality and able to handle concerned customers.
  • Must be able to work full-time hours.

Responsibilities

  • Handling Service inquiries via phone/internet, making approx. 80-100 calls/day, setting appointments for the Service team.
  • Work closely with service associates following through on all internet leads, and phone calls daily.
  • Commission consists of Appointments Shown, with bonuses paid for volume, averages, and consistency.
  • Team Environment - we all work together to provide the best customer experience.
  • Accountability - We track your metrics daily to ensure we are maximizing your opportunity, as well as providing the best experience for our clients.

Benefits

  • Hourly pay PLUS monthly commission based on performance.
  • Paid vacation
  • Medical and Dental insurance available
  • Life insurance
  • 401k
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