Service Center Analyst II

Baptist Health Care • Pensacola, FL

2h

About The Position

The Service Center Analyst II works independently and under moderate supervision, provides first level customer support. The position resolves hardware and software problems within established service level agreements. The position serves as an escalation point to level I analysts for more complex or time-consuming incidents. The position manages incidents and service requests through established incident and request fulfillment processes, and serves as security administrator for various systems. The position provides feedback as part of ongoing process improvement activities, works to automate manual processes, and leads small technical teams as necessary. The Service Center Analyst II trains level I analysts on new processes and technologies, and elevates complex problems to level III analysts in a professional fashion.

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.

Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law.

Requirements

• Works independently and under moderate supervision.

Responsibilities

• Provides first level customer support.
• Resolves hardware and software problems within established service level agreements.
• Serves as an escalation point to level I analysts for more complex or time-consuming incidents.
• Manages incidents and service requests through established incident and request fulfillment processes.
• Serves as security administrator for various systems.
• Provides feedback as part of ongoing process improvement activities.
• Works to automate manual processes.
• Leads small technical teams as necessary.
• Trains level I analysts on new processes and technologies.
• Elevates complex problems to level III analysts in a professional fashion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees