Service Center Advisor

Sapp Bros., Inc. • Lawrence Township, PA

10h • Onsite

About The Position

Sapp Bros, a growing chain of travel centers, is looking for an experienced Service Advisor to join their team. At Sapp Bros., the mission is to treat every customer as "our guest" by providing a clean environment, quality products, and a commitment to excellent service. The dedicated team ensures that this mission is achieved every day. As a Service Advisor, you will provide 5-star customer service by greeting customers, assisting them with vehicle inquiries, and writing service tickets as needed. The company is committed to its mission of Blessing and Serving others, ensuring that work consistently delivers 5-star service with a focus on Safety and Professionalism. This is a fast-paced opportunity to grow your career in a dynamic diesel maintenance shop.

Requirements

• High school diploma, GED, or equivalent (preferred).
• At least 1 year of previous experience in a service advisor or service writer role (preferred).
• Strong typing skills and the ability to work with computer applications.
• A valid driver’s license with a good driving record.
• Ability to perform basic math and use an adding machine.

Responsibilities

• Provide excellent customer service, building lasting relationships.
• Manage the service process, from initial contact to completion.
• Ensure vehicles undergo lock-out/tag-out procedures for safety.
• Assign work orders to skilled technicians and monitor job completion.
• Handle incoming calls professionally and efficiently.
• Complete work orders and assist with inventory management.
• Support over-the-counter sales and assist with fleet accounts.
• Perform daily cleaning duties and maintain a safe, organized work environment.
• Follow all safety procedures, including lock-out/tag compliance.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) with company match
• Tuition assistance
• Gym membership reimbursement
• Exclusive discounts, including 25¢ off every gallon of gas and diesel.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED