Service Cashier

Brasada Ford • San Antonio, TX

20d • Onsite

About The Position

Receives payment for service, sales, and body shop transactions and plays a key role in maintaining or creating customer satisfaction.

Requirements

• High school diploma or general education degree (GED)
• Three to six months related experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
• Ability to perform these operations using units of American money.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals on an adding machine.
• Ability to compute percentage rates on an adding machine.
• Ability to apply common sense understanding to carry out instructions furnished in written or oral form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Regularly required to sit, stand, bend, finger, handle, and feel; speak loudly to announce customer’s names in the waiting area, talk and hear; reach with hands and arms.
• Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.

Responsibilities

• Greets customers at the cashier window in a pleasant and professional manner.
• Invoices repair orders verifying that all charges are true and correct.
• Receives cash, checks and credit card payments from customers, sales people, and body shop personnel for car deals, service invoices, and body shop RO’s.
• Makes change and issues receipts to customers.
• Works with GM Customer Service to handle any issues that may arise with customers’ service cases.
• Reconciles cash drawer daily.
• Refers customers who have questions about the work performed, additional maintenance or repairs, etc. to the service advisor or other appropriate individual.
• Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
• Closes open invoices.
• Assists Service Advisors with calling customers to inform them that their vehicle is ready.
• Codes and posts repairs done to vehicles that are in inventory.
• Works with department manager to keep abreast of new products and services offered, their features and value, and any changes in price.
• Cross-trains for other business offices tasks as required.
• Maintains a professional appearance.
• Keeps work area neat and clean.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED