Service Cashier/Rental Coordinator

Fred Martin Motor Company•Barberton, OH

10d•Onsite

About The Position

The Service Cashier / Rental Coordinator is responsible for accurately processing service and parts transactions while providing outstanding customer service. This position also manages the dealership's rental vehicle program, ensuring a smooth and efficient experience for customers who need alternate transportation while their vehicle is being serviced. This role supports both the Service and Parts departments and plays a key part in creating an exceptional customer experience.

Requirements

Ability to work flexible hours, including weekends
Valid driver's license with a clean driving record
Ability to pass a background check and drug screen
Strong customer service, communication, and organizational skills
Detail-oriented with the ability to multitask in a fast-paced environment
Basic computer proficiency and ability to learn dealership software

Nice To Haves

Previous customer service, cashiering, or administrative experience preferred
Experience coordinating rentals or scheduling is a plus, but not required

Responsibilities

Greet customers in a friendly, professional, and courteous manner
Process cash, check, and credit card payments; issue receipts and refunds
Operate and balance the cash register daily
Close repair orders and maintain accurate transaction records
Coordinate rental vehicle reservations, check-outs, and returns
Verify rental agreements, driver's licenses, insurance information, and vehicle condition
Maintain rental fleet schedules and communicate vehicle availability with Service Advisors
Assist customers with rental questions and explain rental policies
Direct customer questions to the appropriate Service Advisor as needed
Handle customer concerns professionally and escalate when appropriate
Provide phone coverage and clerical support for the Service and Parts departments
Maintain a clean, organized work area and professional appearance