Service Captain

The Greenbrier Hotel

2d•Onsite

About The Position

The Service Captain is responsible for ensuring all guests receive a Five Star Experience and embodying the Brand DNA in all aspects of the dining experience. This role involves proactively engaging with guests, assisting with seating, presenting wine menus, recommending wines, taking orders, serving wine and tasting menus, and providing detailed explanations of wine selections. The Service Captain also assists with guest departures, completes side work, maintains knowledge of all venue offerings, trains and implements service standards, oversees the dining experience, reports wine inventory needs, assists with product inventory and ordering, handles and stores wine properly, updates wine lists, and presents wine tastings for special events. Secondary responsibilities include menu and beverage presentation, order taking and serving using club service, food delivery, silverware placement, course firing and serving, clearing courses, validating guest satisfaction, taking dessert orders, preparing coffee and tea beverages, presenting checks, processing payments, assisting the dining team, maintaining professionalism on the phone and in person, efficient use of time and materials, performing other tasks as needed, understanding ABC laws, participating in meetings, and ensuring adequate supplies are available.

Requirements

Court of Master Sommeliers Certified Sommelier or Equivalent Experience preferred
Worked as scrub/service captain for at least one year, Four Star or Five Star dining experience preferred
High School Diploma or G.E.D. preferred
Successfully passed the Greenbrier Scrub Captain wine test or equivalent training offered
Entry Level Master Sommelier or Certified Wine Specialist with the Society of Wine Educators preferred
Ability to communicate effectively to ensure all objectives, criteria, and goals are clearly understood and accomplished to the desired standard
Must be enthusiastically proficient in the proper pronunciation of Food and Beverage offerings and preparations
Point of Sale Terminal experience
Successfully complete the following: Menu Knowledge Test, Wine and Spirit Training, Practical service test
Energetic with a strong ability to display enthusiasm, professionalism, passion and energy
Consistent demonstration of the Ten Essential Attributes
On-going certification and training

Nice To Haves

Court of Master Sommeliers Certified Sommelier or Equivalent Experience
Four Star or Five Star dining experience
High School Diploma or G.E.D.
Entry Level Master Sommelier or Certified Wine Specialist with the Society of Wine Educators

Responsibilities

Ensure all guests receive a Five Star Experience
Embody and maintain the Brand DNA in all aspects of the dining experience
Proactively approaches and acknowledges all guests in a friendly, warm and welcoming manner
Escorts and offers chair assistance in the arrival and seating of the guest
Presenting wine menus and taking wine orders, recommend wine based on selected food
Placing orders into the Micros Point of Sale Terminal
Serving bottles of wine
Serving tasting menu wines by the glass
Properly articulate all wine service including: Name, vintage, region, and grape variety of wine, Explanation of why it was selected for the tasting menu course, Explanation of the style, taste, and flavor profile
Assist in the departure of the guest including a genuine farewell and invite the guest back
Completing all assigned side work to the standard operating procedure
Knowledge of all offerings of the venue
Training and implementing service standards
Oversight of the entire dining experience
Report 86 wine to Cellar Master for ordering
Assist with inventory of product and ordering for outlet(s)
Proper handling and storage of wine.
Assist with updates and maintenance of outlet and banquet wine lists
Present wine tastings for special events and groups
Menu Presentation
Beverage presentation including a full articulate knowledge of all offerings and preparation methods
Placing beverage orders into the Point of Sale System
Serving beverage orders utilizing full club service
Taking food orders including a full articulate knowledge of all offerings and preparation methods
Placing food orders into the Point of Sale System
Delivery of bread and butter
Placing appropriate silverware
Firing appropriate course
Serving and articulating all courses including a full knowledge of all offerings and preparation methods
Clearing of all courses
Validates satisfaction throughout the meal
Taking dessert orders including a full articulate knowledge of all offerings and preparation methods
Make and serve coffee, tea, espresso, cappuccino, latte
Presenting checks and processing payments
Assisting the dining team with all aspects of the service script
Maintain a high level of professionalism on the phone with callers and others entering the dining room in accordance with Greenbrier standards
Effective and conscientious use of materials and effective and efficient use of time.
Perform other tasks as needed or directed.
Is familiar with pertinent ABC laws
Participate in all meetings as required – Pre-Shift, training sessions, etc.
Ensure proper supplies are on hand at all times in order to effectively service the guest