Service Captain
About The Position
The Service Captain is responsible for ensuring all guests receive a Five Star Experience and embodying the Brand DNA in all aspects of the dining experience. This role involves proactively engaging with guests, assisting with seating, presenting wine menus, recommending wines, taking orders, and serving wine and food. The Service Captain must articulate wine service details, assist with guest departures, complete side work, and possess knowledge of all venue offerings. They are also involved in training, implementing service standards, overseeing the dining experience, reporting wine needs, assisting with inventory and ordering, and maintaining proper wine handling and storage. Additionally, they help update wine lists, present wine tastings, and manage beverage and food orders through the Point of Sale system, utilizing full club service. This role requires ensuring guest satisfaction, handling payments, assisting the dining team, maintaining professionalism, and performing other tasks as needed. Familiarity with ABC laws and participation in meetings are also required.
Requirements
- Court of Master Sommeliers Certified Sommelier or Equivalent Experience preferred
- Worked as scrub/service captain for at least one year, Four Star or Five Star dining experience preferred
- High School Diploma or G.E.D. preferred
- Successfully passed the Greenbrier Scrub Captain wine test or equivalent training offered
- Entry Level Master Sommelier or Certified Wine Specialist with the Society of Wine Educators preferred
- Ability to communicate effectively to ensure all objectives, criteria, and goals are clearly understood and accomplished to the desired standard
- Must be enthusiastically proficient in the proper pronunciation of Food and Beverage offerings and preparations
- Point of Sale Terminal experience
- Successfully complete the following: Menu Knowledge Test, Wine and Spirit Training, Practical service test
- Energetic with a strong ability to display enthusiasm, professionalism, passion and energy
- Consistent demonstration of the Ten Essential Attributes
- On-going certification and training
- Standing
- Walking
- Bending/Stooping
- Overhead Reaching
- Arm/Hand Movement
- Hand/Eye Coordination
- Grasping
- Horizontal lift
- Overhead lift
- Floor to Waist lift
- Carrying
- Push/Pull
Nice To Haves
- Court of Master Sommeliers Certified Sommelier or Equivalent Experience
- Four Star or Five Star dining experience
- Entry Level Master Sommelier or Certified Wine Specialist with the Society of Wine Educators
Responsibilities
- Ensure all guests receive a Five Star Experience
- Embody and maintain the Brand DNA in all aspects of the dining experience
- Proactively approaches and acknowledges all guests in a friendly, warm and welcoming manner
- Escorts and offers chair assistance in the arrival and seating of the guest
- Presenting wine menus and taking wine orders, recommend wine based on selected food
- Placing orders into the Micros Point of Sale Terminal
- Serving bottles of wine
- Serving tasting menu wines by the glass
- Properly articulate all wine service including: Name, vintage, region, and grape variety of wine, Explanation of why it was selected for the tasting menu course, Explanation of the style, taste, and flavor profile
- Assist in the departure of the guest including a genuine farewell and invite the guest back
- Completing all assigned side work to the standard operating procedure
- Knowledge of all offerings of the venue
- Training and implementing service standards
- Oversight of the entire dining experience
- Report 86 wine to Cellar Master for ordering
- Assist with inventory of product and ordering for outlet(s)
- Proper handling and storage of wine.
- Assist with updates and maintenance of outlet and banquet wine lists
- Present wine tastings for special events and groups
- Menu Presentation
- Beverage presentation including a full articulate knowledge of all offerings and preparation methods
- Placing beverage orders into the Point of Sale System
- Serving beverage orders utilizing full club service
- Taking food orders including a full articulate knowledge of all offerings and preparation methods
- Placing food orders into the Point of Sale System
- Delivery of bread and butter
- Placing appropriate silverware
- Firing appropriate course
- Serving and articulating all courses including a full knowledge of all offerings and preparation methods
- Clearing of all courses
- Validates satisfaction throughout the meal
- Taking dessert orders including a full articulate knowledge of all offerings and preparation methods
- Make and serve coffee, tea, espresso, cappuccino, latte
- Presenting checks and processing payments
- Assisting the dining team with all aspects of the service script
- Maintain a high level of professionalism on the phone with callers and others entering the dining room in accordance with Greenbrier standards
- Effective and conscientious use of materials and effective and efficient use of time.
- Perform a multitude of different functions and help others when the occasion arises
- Is familiar with pertinent ABC laws
- Participate in all meetings as required – Pre-Shift, training sessions, etc.
- Ensure proper supplies are on hand at all times in order to effectively service the guest
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
