Service Captain

Virgin Hotels Central Services LLC•New York, NY

1d•$0 - $27•Onsite

About The Position

We are looking for unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest. If you have an eye for detail, cleanliness, and are passionate about leading a team, then this job is for you. You will be responsible for maintaining Virgin Hotel’s high standards of cleanliness in supervising the cleaning of guest rooms. You will also be required to communicate, coordinate and work well with other teammates, managers and guests. Even more so, we expect you to be aware of your surroundings and notice/anticipate guest needs in order to engage the guest to let them know that you are there to take care of them with your genuine and “go the extra mile” service. You can also do this by training the room attendants and everyone else in your team as much as possible. Your teamwork and willingness to help others will be on display as you help your fellow teammates and room attendants in inspecting and at times cleaning the rooms. Most of all, we want you to have FUN since you play a huge role in creating that memorable guest experience!

Requirements

Lift and carry 30 lbs, carry and balance plates, cocktail tray on a regular and frequent basis
Stand for periods of 8-10 hours
Working late nights and early mornings hours
Flexible to work the AM and PM shifts
Work with others like a rock star, while constantly advocating for your guests
Ability to communicate clearly in verbal and written English
Comply with all safety and health department procedures, as well as, all state and federal laws
Maintain a neat, clean and well-groomed appearance per hotel standards
Bend, squat and stretch in areas of limited space to perform cleaning, organization and other duties
Current, legal and unrestricted ability to work in The United States
Ability to work a flexible schedule

Nice To Haves

4-5 years of experience in a full-service hospitality establishment preferred

Responsibilities

Learn and retain food & beverage and menu knowledge
Coordinates with bar staff to ensure the availability of all beverages
Provide service for tables and floor area
Stock and organize inventory at server stations
Use excellent communication skills with guests, staff including verbal, written and body language
Maintain a clean, hygienic and organized work environment including stocking of supplies, polishing cutlery/glassware, folding napkins, cleaning menus, sanitizing tables, etc.
Clear tables, carry plates to dishwashing area
Execute fabulous guest service
Prepare basic, non-alcoholic beverages such as coffee, water, iced tea, etc.
Enthusiastically describe details of food dishes and beverages at time of delivery to guests
Be a team player!