Service Captain

Echo Lake Country Club • Westfield, NJ

9d • Onsite

About The Position

The À la Carte Service Captain is a full-time Professional Server who carries a complete dining-room section while providing floor leadership, training, and support to the Food & Beverage service team. This is not a standalone supervisory position. The Service Captain performs all responsibilities of a Professional Server while helping onboard, train, and coach servers, food runners, bussers, hosts, and other Food & Beverage employees. The primary focus is à la carte dining, with banquet and event service assigned as needed.

Requirements

• Minimum three years of serving experience in fine dining, country clubs, hotels, or upscale hospitality.
• Strong food, wine, spirits, cocktail, and service knowledge.
• Ability to train and coach employees while successfully managing a full section.
• Strong communication, organization, member-recognition, and problem-solving skills.
• POS proficiency; Club Essentials experience preferred.
• Availability to work evenings, weekends, holidays, and varied shifts.

Nice To Haves

• Previous experience as a lead server, trainer, or captain preferred.

Responsibilities

• Carry and manage a full dining-room section during assigned shifts.
• Deliver polished, personalized service while recognizing member names, preferences, and special requests.
• Maintain strong knowledge of all food and beverage offerings.
• Assist with pre-shift meetings and communicate daily service priorities.
• Prepare preliminary dining-room floor plans based on reservations, table availability, staffing, and anticipated business levels.
• Help establish server sections and ensure table and seat numbers are understood and used consistently.
• Maintain communication between servers, hosts, food runners, bussers, the Culinary Team, and bar staff throughout service.
• Monitor service pacing and help managers address operational or member concerns as they arise.
• Assist with opening, closing, side work, dining-room organization, and service-station readiness.
• Support banquet and private-event service when scheduled.
• Perform additional duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Employer-paid life insurance.
• 401(k) with employer match.
• Flexible Spending Account (FSA).
• Dependent Care Account.
• Health Reimbursement Arrangement (HRA).
• Paid Time Off (PTO).
• Complimentary employee meals during scheduled shifts.
• Club privileges, where applicable.
• Employee discounts in the Pro Shop.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed