Service Call Administrator

Ziegler Caterpillar•Duluth, MN

9d•$21 - $25•Onsite

About The Position

Ziegler Cat has an opening for a Service Call Administrator who will be responsible for managing and closing service calls for the branch. This role will require strong computer skills, excellent organizational skills, and some mechanical knowledge to support the accuracy and timeliness of invoicing customers. This role will have additional administrative support responsibilities for the branch overall as well.

Requirements

High School Diploma or GED required.
3+ years related industry experience preferred.
Strong computer skills, including Microsoft Office Suite required.
Intermediate mechanical aptitude; experience in heavy equipment, agriculture, or automotive required.
Strong detail orientation, learning orientation, and ability to work with limited direction required.
Ability to work well with others and support team initiatives.

Nice To Haves

Associate’s degree preferred.

Responsibilities

Manage and close service calls for the branch.
Create POs for necessary parts, supplies, or services.
Edit service reports to meet professional standards.
Troubleshoot WIP/service calls.
Work with warranty on WIP/service calls.
Work with AP/AR on PO disputes, questions, or other misc. reimbursements.
Set-up new vendors in partnership with purchasing.
Monitor administrative quality of repairs.
Follow-up on incorrect customer information (i.e. credit cards for rental).
Follow-up on outstanding payments due to vendors.
Seek out answers to warranty questions.
Work with Sales to collect missing customer information.
Provide information on loaners eligible for manufacturer reimbursement.
Provide additional administrative support at the branch as needed.
Serve as the main point of contact for the branch.
Manage uniforms, fleet and driver maintenance.
Provide event support.
Manage the retail space.

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
15 days of PTO your first year, accrual starts day 1
9 paid holidays
401(k) plan with company contribution and match
HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
Short-Term and Long-Term Disability Insurance
FSA & EAP
Paid Parental Leave & Funeral Leave
Fitness membership discount
Education Assistance
Advancement opportunities
Safe, clean, and friendly work environment