Service Business Development Team

Kalispell Auto Group • Kalispell, MT

4d • Onsite

About The Position

A Service Business Development Center (BDC) Representative at a Toyota dealership manages inbound/outbound service calls, emails, and internet leads to schedule maintenance appointments, recall repairs, and follow up with customers. They act as the primary, professional front line contact to drive service department traffic, improve customer loyalty, and boost retention rates.

Requirements

• Excellent verbal and written communication skills with a professional, enthusiastic, and warm phone demeanor.
• Ability to work with CRM software and basic computer skills.
• Capability to manage high-volume calls in a fast-paced, high-pressure environment.

Nice To Haves

• Previous experience in a call center, customer service, or automotive service setting is preferred but not required.

Responsibilities

• Handling heavy inbound/outbound calls and internet inquiries to schedule service appointments, using scripts to ensure consistency.
• Proactively calling customers for service reminders, recalls, and following up on missed appointments (no-shows).
• Recording detailed, accurate notes in the CRM system regarding client conversations and vehicle needs.
• Collaborating with service advisors and technicians to ensure service capacity meets scheduling.
• Building relationships through professional, empathetic communication to increase Customer Service Index (CSI) scores.

Benefits

• Flexible Scheduling Opportunities
• Full-Time Schedule
• 401(k) Coordination and Matching
• Medical, Dental, Vision Insurance
• Opportunities for Advancement & Career Growth
• Vacation
• Employee Discounts on products/services
• Paid Education, Training, Certifications with Ongoing Training
• Extensive opportunities to grow and learn
• Access to company fun and events year round

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed