Service Business Development Representative
About The Position
Are you passionate about delivering excellent customer service and thrive in a fast-paced, team-oriented environment? Simi Valley Toyota, a reputable and growing Toyota dealership, is seeking a Service Business Development Center (BDC) Representative to join our dynamic service team! As a Service BDC Representative, you will be the first point of contact for customers needing service or maintenance on their vehicles. You'll handle inbound/outbound calls, schedule appointments, follow up on missed opportunities, and ensure an exceptional customer experience from start to finish.
Requirements
- Prior experience in a call center, customer service, or automotive BDC role preferred
- Excellent communication and organizational skills
- Ability to multitask in a fast-paced environment
- Professional, friendly and efficient
- Team player
- Great attitude
Nice To Haves
- Familiarity with dealership CRM systems is a plus
Responsibilities
- Answer incoming calls and respond to customer service inquiries with professionalism
- Schedule and confirm service appointments using dealership software.
- Make outbound calls to remind customers of upcoming or overdue services
- Follow up on declined services, no-shows, and lost leads
- Work closely with the service advisors and management to meet daily/weekly/monthly goals
- Maintain a customer-first mindset and uphold Toyota brand standards
Benefits
- Medical
- Dental
- Vision
- 401K
- Paid Training
- Paid Time Off
- Discounts on Products and Services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
51-100 employees
