Business Development Representative

Hendrick Automotive Group

12d•Onsite

About The Position

Full Time career opportunities at the Hendrick Business Development Center in Charlotte, NC! Driving an integral role in the customer experience, the Business Development Representative is trained to be responsible for establishing, developing, and maintaining positive business and customer relationships. Automotive experience is NOT required. We're looking for teammates with a passion for customer service and a DRIVE TO WIN. NO COST Employer Paid Healthcare & Prescription Premium Hourly Base Pay Plus Bonuses and Commission Paid Company Training 401(k) Retirement Plan with Company Match Dental, Vision, Life Insurance Paid Time-Off up to 3 weeks Vacation Supplemental Benefits (Short-Term Disability, Long-Term Disability, Life Insurance) Holiday and Sick Pay Employee Discounts College Scholarship Program NO COST Employee Assistance Program (on-going support for your mental, financial, physical, and social well being) Internal Career Advancement Opportunities The Hendrick Advantage- be a part of the largest privately owned auto group in the country!

Requirements

High School Diploma or equivalent.
Satisfactory Customer Service work experience.
Customer Service, Scheduling, Typing, Reporting skills, Data Entry, Problem Solving, Organization.

Responsibilities

Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.
Log all customer comments into Dealership Management System.
Schedule follow-up contact if no appointment is made in Dealership Management System.
Confirm scheduled appointments with future customers.
Post scheduled appointments on appointment board in the Business Development Center.
Re-schedule “no-show” customer appointments.
Follow-up with sales or service department to determine if the appointment was kept and what the outcome was.
Schedule future contact as needed.
Maintain and update customer changes in database.
Contact current customer base on current marketing incentives.
Respond to customer website request (internet inquiries).
Contact internet clients via e-mail and phone to schedule a sales or service appointment.
Notify necessary departments to inform of appointments set.
Forward any customer concerns to the correct department Manager and follow-up.
Maintains an organized, clean and safe work area
Complies with Company policies and procedures
Engages in business development.
Establishes, develops and maintains positive business and customer relationships.
Continuously improves through feedback.

Benefits

NO COST Employer Paid Healthcare & Prescription
Premium Hourly Base Pay Plus Bonuses and Commission
Paid Company Training
401(k) Retirement Plan with Company Match
Dental, Vision, Life Insurance
Paid Time-Off up to 3 weeks Vacation
Supplemental Benefits (Short-Term Disability, Long-Term Disability, Life Insurance)
Holiday and Sick Pay
Employee Discounts
College Scholarship Program
NO COST Employee Assistance Program (on-going support for your mental, financial, physical, and social well being)
Internal Career Advancement Opportunities