AUTO Service BDC Customer Care Specialist

Vara Chevrolet • San Antonio, TX

11d • Onsite

About The Position

Vara Chevrolet is growing, and we are looking for a Service Business Development Coordinator to be the welcoming voice of our service department. If you have a positive, "can-do" attitude and love helping people, we want to hear from you!

Requirements

• At least one prior role in customer service.
• Excellent communication skills.
• Strong reliability.
• A collaborative, team-first mindset.
• Valid driver's license.
• A positive attitude.
• High school diploma or equivalent.

Nice To Haves

• Spanish speaker is preferred.
• Dealership experience is preferred.

Responsibilities

• Answer incoming service calls, schedule appointments, and provide timely status updates.
• Monitor and respond to customer inquiries across BDC tools, automated systems, and email.
• Contact past and current customers regarding factory recalls and recommended maintenance.
• Re-engage customers who previously declined services, recalls, or special-order parts.
• Create internal repair orders and manage loaner vehicle services.
• Other tasks assigned by manager.

Benefits

• Company covers 75% of employee medical insurance premiums.
• 401(k) with employer match.
• Major holidays, floating holidays, and a 3-day Easter weekend.
• Sick leave.
• 5 days paid vacation after 1 year.
• 10 days paid vacation after 2 years.
• Affordable dental, vision, and supplemental insurance options.
• Flexible schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED