Service Business Development Coordinator
Gordie Boucher Ford & Lincoln•West Bend, WI
•Onsite
About The Position
Gordie Boucher Ford of West Bend is actively looking to hire a Service BDC Representative for their busy, fast-growing service department. This is an entry-level position, and no prior car/dealership experience is required. The company is willing to train the right candidate.
Requirements
- Manifest the highest level of customer service.
- Strong communication skills.
- Comfortable working in a fast-paced environment.
- Basic working knowledge of Windows Office.
- Ability to learn vendor programs/portals quickly and efficiently.
- Must be 18 years of age.
- Must possess a valid driver’s license and an excellent driving record.
- Must be responsible, dedicated to arriving on time, hard-working, and have the ability to multi-task.
- Must pass a drug test.
Responsibilities
- Receive and schedule incoming calls for service appointments.
- Maintain the service appointment scheduling calendar while coordinating with Service Advisors and the Parts / Rental Department.
- Answer customer inquiries via chat, email, and phone.
- Follow up on customer declined services; schedule follow-up appointments for services not performed.
- Proactively contact existing customers to set up required service and/ or recall appointments.
- Follow up with customers on all ordered or back-ordered parts while scheduling for receiving.
Benefits
- Paid vacation
- Health insurance
- Dental insurance
- Vision insurance
- 401k with employer match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
