BDC Associate - Service

Turnersville Kia • Washington Township, NJ

7d • Onsite

About The Position

Turnersville Kia, a premier automotive dealership in the tri-state area, is seeking a motivated and customer-focused Service Business Development Center (BDC) Associate to join our team. If you thrive in a fast-paced environment and have a passion for helping customers, we want to hear from you! This role involves handling customer inquiries, scheduling service appointments, and maintaining customer relationships to support dealership goals.

Requirements

• Previous experience in a customer service or sales role, preferably within the automotive industry.
• Strong communication skills, both verbal and written.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Proficient in using CRM systems, dealership management software, and basic office applications.
• A positive attitude with a focus on customer satisfaction and relationship-building.
• Strong organizational skills and attention to detail.
• High school diploma or equivalent; additional education or training is a plus.

Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, and online chat, providing prompt and professional responses.
• Schedule appointments for the service department, coordinating with customers and internal teams to ensure a seamless experience.
• Follow up on internet leads, customer inquiries, and previous appointments to maintain engagement and encourage further action.
• Maintain and update customer records in the dealership management system, ensuring accurate and detailed information.
• Work closely with the service team to ensure that all customer needs are met, and to support dealership goals.
• Develop and implement strategies to enhance customer retention and satisfaction.
• Provide information about current promotions and dealership services to potential and existing customers.
• Track and report on key performance metrics, including appointment conversion rates and customer satisfaction scores.

Benefits

• Competitive wage structure.
• Comprehensive benefits package, including health insurance, retirement plans, and more.
• Ongoing training and professional development opportunities.
• A supportive and team-oriented work environment.
• Opportunities for career growth and advancement within the dealership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED