Service Branch Manager

Kraun Electric•St. Catharines, ON

1d•CA$90,000 - CA$120,000•Onsite

About The Position

As Kraun Electric's Service Branch Manager, you'll build and manage a team of Project Managers, Technical Team Leads, electricians, and Customer Care staff, leading by example to develop a high-performing branch. This role is ideal for a strong business leader who thrives in a fast-paced service environment and values the impact of operational efficiency, responsiveness, and client trust. You will oversee daily field operations, manage high-value customer relationships, and ensure each job is completed safely, efficiently, and to the highest standard. Your leadership will drive both team performance and financial results. You'll contribute to estimating and planning, align with cross-functional teams, and support the ongoing development of our service business. Kraun drives for results, takes pride in our professionalism, and values the people on our team. We love that we are good at what we do, and who we work alongside each day is critically important. We aim to provide a work environment where individuals feel safe, know they matter, and can grow professionally.

Requirements

Minimum 10 years of experience in B2B environments, with at least 5 years of proven leadership experience.
Valid Ontario Driver's License and clean driving record.
Ability to pass a background screening and provide a criminal reference check.

Nice To Haves

Education in Business Management is an asset.
10+ years relevant electrical experience, preferably in an industrial or commercial Project Management role is an asset.
Proven experience managing a technical team and holding team members accountable for meeting performance targets.
Strong financial, operational, and people management skills.
Excellent interpersonal, written, and verbal communication skills.
Proficient in using digital tools and service management software.
Strong organizational, time management, and planning skills.
Systems-driven mindset and ability to optimize and train processes.
Goal-oriented mindset and adaptability in dynamic environments.
Demonstrated ability to solve problems effectively.

Responsibilities

Lead, coach, and support the Branch Team, both administrative and field personnel, to deliver safe, high-quality service. Set clear expectations, manage performance, and provide ongoing professional development. Drive hiring, onboarding, and team-building efforts that align with Kraun's SPARK values. Your focus will be to ensure the team is focused on continuous improvement and delivery of exceptional customer experience.
Work closely with the Business Development Manager to foster key client relationships and act as the primary escalation point for service issues. Ensure consistent, proactive communication and high service standards.
Oversee departmental operations, including job costing, resource utilization, inventory control, invoicing, and receivables. Monitor financial performance with field staff, identify improvement opportunities, and implement cost-effective solutions. Responsible for achieving targets tied to the Branch P&L.
Execute strategic initiatives, manage change, and drive continuous improvement. Seek and act on client needs, market trends, and growth opportunities—including new service offerings, customer acquisition, and government funding.
Collaborate across departments to ensure smooth workflows. Review and share performance metrics regularly to drive alignment and accountability.
Champion a culture of safety and manage operational risks in partnership with the Health & Safety Specialist.
Participate in industry events, stay informed on new technologies, and contribute to quarterly goal-setting with the COO and Shared Services team. Perform other duties as required to support the team and company objectives.