Service Booker

Fletcher Jones Automotive Group•Beverly Hills, CA

3d•$25 - $35

About The Position

At Mercedes-Benz of Beverly Hills, our mission is to deliver a world class guest experience through the pursuit of excellence. It is this journey, fueled by innovation and integrity, that has led us to be a part of the nation’s #1 family-owned automotive group. We are seeking a Service Booker to join our team as we continue to change the industry. The Service Booker plays a critical behind-the-scenes role by accurately building and preparing repair orders, ensuring technicians and advisors have the information needed to execute work efficiently and correctly. This role directly impacts shop productivity, repair accuracy, and overall service department performance.

Requirements

1–3+ years of automotive dealership experience (service department preferred)
Strong understanding of repair order structure, labor operations, and service workflows
Experience working with a dealership management system (DMS)
High attention to detail with a focus on accuracy and process consistency
Strong organizational skills and ability to manage multiple work items simultaneously
Effective communication skills and ability to collaborate with advisors, technicians, and parts personnel
A process-driven mindset with a focus on efficiency, accuracy, and continuous improvement
A proactive, problem-solving mindset with a focus on continuous improvement and compliance

Responsibilities

Create and “book” repair orders (ROs) in the dealership management system (DMS) based on internal inputs from Service Advisors, dispatch, or management
Accurately input labor operations, job lines, parts, and customer concerns into each RO
Ensure proper coding, menu alignment, and structure of repair orders to support efficient workflow and warranty compliance
Review repair orders for completeness, clarity, and accuracy before work is dispatched to technicians
Coordinate with Service Advisors, dispatch, and parts to ensure repair orders reflect the correct scope of work
Update and modify ROs as additional work is approved or scope changes occur
Support proper documentation standards to ensure downstream warranty claim accuracy and audit readiness
Maintain organized and accurate records within the DMS
Identify errors, inconsistencies, or missing information and proactively resolve them