Service Billing Coordinator

Fortis Fire & Safety•Fort Myers, FL

1d•Onsite

About The Position

Integrated Fire & Security Solutions is seeking a detail‑oriented Service Billing Coordinator to support our Fort Myers, FL office. This in‑office role reports to the Service Manager and works closely with senior leadership. The position is responsible for service billing accuracy, coordination of service activities, permitting support, accounts receivable tasks, and general administrative duties. This is an in-office role and will primarily support the Fort Myers, FL market and surrounding areas. We are looking for a task‑driven professional who excels in organization, accuracy, and customer service, and who can effectively manage multiple administrative and billing responsibilities in a fast‑paced service environment.

Requirements

2-4 years of relevant billing, administrative, or office experience
Ability to work consistently in an in-office environment.
Excellent attention to detail and accuracy in data entry.
Strong communication skills for interaction with customers and internal teams.
Ability to prioritize tasks and meet deadlines in a dynamic environment.
Proficiency in Microsoft Office Suite (Excel, Outlook, Word, etc.)
Proficiency in CRM systems or relevant Accounting software.
Working knowledge of standard office equipment.
Ability to work independently and remain task focused.

Nice To Haves

This role may require extended periods of sitting or standing, movement around the office or job site, and operation of standard equipment.
Physical activities can include reaching, bending, kneeling, climbing, and lifting up to 75 lbs.
Field positions may involve heavy lifting, working in varying climates (including outdoor conditions), construction or low-voltage environments, and exposure to dust, noise, or confined spaces.
Personal protective equipment (PPE) may be required.
Some roles may require travel.

Responsibilities

Process billing for inspections and service work, including verifying accuracy prior to submission.
Coordinate and set up service calls in SME.
Close old service calls in company CRM/Accounting System once billed and paid in full, or when billing is no longer applicable.
Prepare and submit permit applications to the local Authority Having Jurisdiction (AHJ).
Manage Fort Myers Service Department accounts receivable, including collections of past‑due balances.
Schedule inspections and ensure all required documentation is completed.
Update customer contact information in company CRM/Accounting System as received.
Receive daily packages; label and mark boxes with appropriate codes, and process packing slips.
Receive daily mail and route to the appropriate individuals.