Billing Coordinator

FCCI Insurance Group•Sarasota, FL

2d•$19 - $29•Hybrid

About The Position

At FCCI, we focus on creating connections and building lasting relationships. Our people truly make the difference. Are you a dedicated team player who thrives in a diverse, innovative and upbeat culture? Do you have strong team working skills, possess technical excellence, have a desire for continuous learning and have compassion and respect for others? If so, FCCI Insurance Group is the company for you! We are seeking an experienced professional to provide exceptional customer service for billing inquiries and support billing operations for Property & Casualty (P&C) insurance policies. This role is responsible for ensuring accurate and timely billing, maintaining compliance with company standards, and delivering excellent service to policyholders, agents, and internal business partners. The Billing Coordinator serves as a front-line liaison for internal and external customers, handling billing inquiries, processing transactions, and supporting Policyholder & Agency Billing, Premium Audit, Claims, Underwriting, and other business functions. Responsibilities include reviewing billing activity, processing disbursements, allocating payments, suspending cancellations when appropriate, resolving billing discrepancies, and providing support across departments to promote efficient operations. This role also evaluates policy cancellations and reinstatements, including non-pay reinstatements, and collaborates with Underwriting and other business partners on complex billing situations involving payment arrangements, reinstatement approvals, cancellation exceptions, and other account-specific concerns. The Billing Coordinator researches and resolves account issues, communicates billing requirements and payment options, exercises sound judgment, and contributes to positive customer experiences and company objectives. The selected candidate will work a hybrid schedule from our Sarasota corporate office.

Requirements

Experienced professional
Exceptional customer service skills for billing inquiries
Support billing operations for Property & Casualty (P&C) insurance policies
Ensure accurate and timely billing
Maintain compliance with company standards
Deliver excellent service to policyholders, agents, and internal business partners
Strong team working skills
Technical excellence
Desire for continuous learning
Compassion and respect for others

Responsibilities

Serve as a front-line liaison for internal and external customers, handling billing inquiries, processing transactions, and supporting Policyholder & Agency Billing, Premium Audit, Claims, Underwriting, and other business functions.
Review billing activity, process disbursements, and allocate payments.
Suspend cancellations when appropriate.
Resolve billing discrepancies.
Provide support across departments to promote efficient operations.
Evaluate policy cancellations and reinstatements, including non-pay reinstatements.
Collaborate with Underwriting and other business partners on complex billing situations involving payment arrangements, reinstatement approvals, cancellation exceptions, and other account-specific concerns.
Research and resolve account issues.
Communicate billing requirements and payment options.
Exercise sound judgment and contribute to positive customer experiences and company objectives.