Service Billing and Contract Specialist
Danaher•Deer Park, TX
•Onsite
About The Position
The Service Billing and Contract Specialist is responsible for ensuring accurate and timely delivery of Service Order Management operations for Onsite Service Repairs and Annual Maintenance Contracts. This role drives service excellence, quality & compliance, and continuous improvement to meet SLAs and elevate customer satisfaction. This position reports to the Director, Service Business Operations and is part of the North America Service & Support Organization located in Deer Park, IL and will be an on-site role.
Requirements
- High School Diploma or GED with 3+ years of relevant Order Management, Customer Service, or Service Contracting experience OR Associates Degree with 1-2 years of relevant experience OR Bachelors Degree
- Familiarity with Salesforce.com or other CRM software
- Familiarity with ERP Software such as SAP or ORACLE
- Proficient with Microsoft Office, including Word, Excel, PowerPoint, and Outlook
Nice To Haves
- Previous experience using lean tools to identify and implement process improvement opportunities
- Previous experience in Life Sciences, Medical Device, or Diagnostics industry compliance regulations
- Familiarity with service contract terms and conditions
Responsibilities
- Drive accurate and timely review, approval, and invoicing Service Work Orders
- Review and approve basic Terms & Conditions change requests on Post Warranty Service Agreements
- Convert Service Agreement quotes into orders and provide monthly/annual invoices
- Identify process improvement opportunities and implement changes that will result in higher levels of customer satisfaction
Benefits
- paid time off
- medical/dental/vision insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
