Bloomington Toyota Service Biller

Walser Automotive Group•Bloomington, MN

2d•Onsite

About The Position

For more than 70 years, Walser Automotive Group has put people first: our customers, our employees, and our communities. As a family-owned, family-run company, we’ve grown to 29 dealerships representing 26 brands across Minnesota, Kansas, and Illinois. We lead with innovation, technology, and a promise to deliver an exceptional experience every time. And your work here matters: a portion of every vehicle sold and serviced supports the Walser Foundation, investing in schools, nonprofits, and workforce programs in our communities. At Walser, success starts with people. Join us to build a career where you can grow, belong, and make a real impact.

Requirements

2 years of experience in an automotive dealership
High School Diploma, GED, or equivalent work experience
Past experience working with a high level of urgency
Strong communication skills both verbal and written
Experience interacting with customer and providing a positive experience
High level of detail orientation and accuracy
Beginner to intermediate level of technical proficiency and experience using Microsoft Office (outlook, excel, word), preference may be given to intermediate level skills
Proven experience working within a team environment
Must have a valid driver’s license and acceptable driving record

Responsibilities

Assist the service team with leadership in warranty knowledge and information
Aid in contacting extended warranty companies for claim approval
Check vehicle and Repair Order (RO) information compliance
Ensure all supporting documentation for repairs are attached to repair orders
Correct labor ops, symptoms, defect codes
Confirm accurate technician repair documentation (3 C’s)…cause, concern and correction
Book tickets after customer has left and ensure payment has been received
Help processing P2P (Open Invoice) payable system
Work with teammates to ensure customers receive the best possible experience
Ensure rental process is followed and completed, including cleanliness of rentals upon return, daily updates on days rented, processing damage claims, etc.
Write-up and Close Pre-Delivery vehicles
Coordinate pick up and delivery on all internal vehicles
Updating Used Vehicle Team on internal repair orders
Must wear safety eyewear at all times when in dealership service departments
Must wear hard-toed shoes and slip resistant footwear in when in dealership service departments
All other duties, tasks and/or projects as assigned
Uphold Walser’s Core Values:Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded