Service Biller - OEM

Finning•Edmonton, AB

10d•Onsite

About The Position

As a Service Biller, you will be responsible for ensuring timely printing and delivery of required paperwork for work orders to the shop floor, processing of the estimate & quotation for all assigned Finning Remanufacturing components, creation of shipping paperwork for all assigned Finning Exchange components, and pricing & invoicing of work orders and electronic filing of all associated paperwork. You will coordinate activities with internal and external customers to ensure the timely processing of all job functions, while providing a superior level of communication and customer service. Finning is the world's largest Caterpillar dealer, delivering unrivalled service for over 80 years. The company sells, rents, and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. Finning employs approximately 14,500 people worldwide and operates in three geographies, with its head office in Vancouver, BC, Canada. OEM Remanufacturing, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.

Requirements

Previous Administrative experience is required
Strong problem-solving ability
Excellent interpersonal skills
Demonstrated analytic, written, and oral communications skills
Excellent prioritization and organization skills
Ability to adapt to change
Strong working knowledge of MS Office, particularly Excel and Outlook

Nice To Haves

Experience in a service billing environment, preferably in the heavy equipment industry is considered an asset
Diploma in business or equivalent is considered an asset

Responsibilities

Create and distribute daily reports to internal and external customers
Print and distribute work orders in a timely fashion
Responsible for ensuring timely and accurate distribution of document change notifications (DCNs) to the floor
Preparation/creation of estimates for work required to rebuild components using the information received from production
Detailed review of the estimates created ensuring the information contained in the report is accurate (includes labour, parts, service letters, 0R core credits, etc.)
Preparation of quotations, where required, to include all appropriate parts, labour and additional information
Working with the necessary parties – internal and/or external, to resolve discrepancies impeding successful quotation completion
Daily communication with other Service Billers and Customer Service Team to ensure alignment of activities and consistent application of OEM processes
Collaborate with Component Procurement coworkers to process paperwork to ship finished components from OEM to Finning Branches and provide paperwork to OEM Shipping
Coordinate with OEM Production Planners on rush shipments from OEM to Finning Branches/End Users
Pricing invoices for Finning Accounts Receivable
Process Accounts Receivable invoices for Finning and Non-Finning customers
Scanning of files to OEM Remanufacturing’s electronic filing system
Close/process internal fabrication work orders
Ensure uninterrupted office supply ordering and maintain 5S standards in supply rooms/cabinets
Provide break and lunch phone coverage for receptionist, along with coverage for receptionists vacation/sick days
Other administration duties as required