Service Bench Technician II

Hach•London, ON

15d•$30 - $32•Onsite

About The Position

Service Bench Technician II Imagine yourself… Doing meaningful work that makes an everyday impact on the world around you. Thriving in a supportive team environment that inspires you to strive for excellence. Collaborating with a vibrant, diverse, global team. Joining a company with a proven track record of success and an exciting future. At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions. As part of our team and the broader Veralto network, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth. Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us We offer: Paid Time Off, Paid Company Holidays Professional onboarding and training options Career coaching and development opportunities Health benefits Reporting to the Sr Manager, Canada Service the Service Bench Technician II is responsible for providing high quality repair and preventative maintenance services for all Hach brands equipment supported through the Service Center. As part of a small team, a portion of duties will include shipment receiving, outbound packaging and shipping, general inventory duties (operations support). This position is part of the NA Service Commercial team located in London, Ontario and is based onsite in London, Ontario. This position follows a 4‑day workweek schedule (7:00am – 5:30pm ET, Tuesday through Friday), offering better work–life balance while maintaining high operational performance. In this role, a typical day will look like: Use established work instructions to provide repair, calibration, certification and preventative maintenance services for all Hach brands equipment. Determine the amount to bill customers within a framework of charges using computerized service systems. Provide input to new product design teams as assigned. Accurate inventory management. Perform receiving function for customer products delivered to the Service Center Package completed instruments. Perform outbound shipping functions Provide assistance to bench and centralized field service inventory functions.

Requirements

A minimum of a High School Diploma or equivalent is required; a two-year degree in a technical discipline is preferred.
A minimum of 1 year of experience in the troubleshooting and repair of electrical, mechanical systems as well as the calibration and testing of instruments.
A minimum 1 year of experience with Microsoft Office products, including Word, Excel, PowerPoint, and other database applications.
Ability to travel, without restriction, as required (limited), including travel to the US for training.

Nice To Haves

Knowledge of Oracle, ServiceMax/Salesforce.

Responsibilities

Use established work instructions to provide repair, calibration, certification and preventative maintenance services for all Hach brands equipment.
Determine the amount to bill customers within a framework of charges using computerized service systems.
Provide input to new product design teams as assigned.
Accurate inventory management.
Perform receiving function for customer products delivered to the Service Center
Package completed instruments.
Perform outbound shipping functions
Provide assistance to bench and centralized field service inventory functions.