Service BDC Representative-BMW of Peabody

BMW Peabody & MINI Peabody • Peabody, MA

6h • Onsite

About The Position

The Lyon-Waugh Auto Group is searching for a positive, driven individual to join our diverse team as a Full-Time Service BDC Representative. If you're someone who brings positive energy, professionalism, and a genuine passion for providing exceptional customer service, we can't wait to hear from you!

Requirements

• Clear, professional communication skills—both verbal and written
• Proficient with Microsoft Word, Outlook, and Excel
• Strong attention to detail
• Highly organized and dependable
• Familiarity with a multi-line phone system
• Confident phone presence with a friendly, helpful tone

Nice To Haves

• Previous experience in automotive BDC preferred, but will train the right candidate

Responsibilities

• Welcome clients in person at the desk or on the phone
• Schedule service appointments
• Schedule valet pick up appointments, working with valet drivers
• Schedule deliveries
• Make outbound calls for appointment reminders, missed appointments, declined services, and upcoming maintenance
• Assist clients with common questions and direct them to appropriate personnel
• Contact clients with open recalls, campaigns, special order parts
• Other duties assigned by management team

Benefits

• Comprehensive benefits package
• 401(k) options with company match
• PTO package that includes holidays, vacation, sick days, your birthday off, and a paid volunteer day
• Longevity bonuses and paid trips
• Employee discounts on service, parts, and vehicle purchases
• Opportunities for tickets to concerts and sporting events
• Employee referral bonus
• Smoke free campuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed