Honda of Princeton Service BDC Representative

Georgica Auto Holdings•Princeton, NJ

8d•Onsite

About The Position

Honda of Princeton is seeking a professional, energetic, and customer-focused Service BDC Representative to join their growing team. This role involves managing inbound service calls and online inquiries, scheduling and confirming service appointments, and following up with customers regarding maintenance and service recommendations. The representative will maintain accurate customer records in the CRM system, assist with appointment reminders and customer retention efforts, and work closely with service advisors and management to provide an exceptional customer experience. Honda of Princeton has served the community for nearly 50 years and is recognized as a Honda President's Award-winning dealership.

Requirements

Previous BDC, call center, customer service, or automotive experience preferred
Strong communication and phone skills
Excellent organizational and multitasking abilities
Computer proficiency and attention to detail
Positive attitude and professional demeanor
Ability to work in a fast-paced environment
Experience is a plus
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills and customer skills
Valid driver’s license

Responsibilities

Answer inbound service calls and online inquiries
Schedule and confirm service appointments
Follow up with customers regarding maintenance and service recommendations
Maintain accurate customer records in the CRM system
Assist with appointment reminders and customer retention efforts
Work closely with service advisors and management to provide an exceptional customer experience