Service BDC Representative | Hourly - Ron Tonkin Toyota
About The Position
You’re enthusiastic, personable, and enjoy being the first point of contact for customers. You take pride in delivering great customer service, feel confident speaking on the phone, and stay organized using computer systems and schedules. You bring a positive attitude to every interaction and understand the impact a friendly, professional voice can have on the customer experience. As a Service BDC Representative, you’ll serve as the face and voice of the Service Department—handling customer calls, assisting with scheduling, and ensuring every customer feels welcomed and supported. Your communication skills, attention to detail, and customer‑first mindset will play a key role in the day‑to‑day success of the department. You’ll do this while joining Ron Tonkin Toyota, one of the fastest‑growing dealerships in the Greater Portland Area. With increasing business and a strong service operation, this is a great opportunity to join a growing team and build a career in the automotive industry.
Requirements
- Candidates must be 18 years or older with a clean driving record, valid driver's license, and able to pass a criminal background and drug screen.
- Professional appearance and behavior
- Computer and phone literacy
- Excellent phone etiquette and communication skills
Nice To Haves
- Prior experience in either a Reception, Call Center, or BDC Representative Role is preferred
Responsibilities
- Scheduling customers into our online system efficiently
- Assisting customers with rental vehicle arrangements
- Delivering world-class customer service in a fast-paced work environment
- Proactive outbound service scheduling and follow-up
- Answering service calls and managing email correspondence
Benefits
- Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
- Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
- A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
- 401(k) with Company Match
- Generous Paid Time Off that begins accruing from Day 1
- Exclusive employee pricing for you and your family on parts, service, and vehicles
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
