Toyota Service BDC Representative

Lithia & Driveway • Chesapeake, VA

2d • Onsite

About The Position

Priority Toyota Chesapeake is looking for a motivated Service BDC Representative to join our fast-paced, high-energy service department. As part of Lithia & Driveway (LAD)—one of the largest and most innovative automotive groups in the country—you’ll have access to growth, stability, and a team that invests in your success.

Requirements

• Strong verbal communication and customer-service skills
• Comfortable on the phone and able to handle a high call volume
• Organized, detail-oriented, and able to multitask
• High School graduate or equivalent, 18 years or older required.

Nice To Haves

• Previous BDC or call-center experience is a plus, but not required
• A positive attitude and a team-player mentality

Responsibilities

• Handle inbound and outbound service calls with professionalism and urgency
• Schedule service appointments and follow up with customers
• Provide exceptional customer service and ensure a smooth service experience
• Work closely with service advisors and management to meet department goals
• Maintain accurate records and communication logs

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED