Service BDC Representative
Ed Martin Acura•Indianapolis, IN
•Onsite
About The Position
Service BDC Representatives are responsible for getting Service appointments booked via incoming customer inquiries. This role requires being proficient with phone systems, computer CRM, and other software systems. This role is a fast-paced position where you will be compensated for the results of your work. Ideal candidates will have prior experience in a sales/quota-based role and a track record of successfully achieving your goals.
Requirements
- At least one previous role based in customer service experience
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid driver’s license
Nice To Haves
- Prior experience in a sales/quota-based role
- Track record of successfully achieving your goals
Responsibilities
- Answer customer calls and establish follows-up with service appointments.
- Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
- Provide customers with initial product information and direct them to the appropriate dealership resources.
- Present initial financing options based on customer needs.
- Follow up with leads that are not ready to make an appointment or no-show.
- Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
- Utilize CRM tracking system daily.
Benefits
- Paid Vacation
- 401k match
- Paid Training and ongoing development
- Medical, Dental, Vision Insurance
- Life Insurance
- Flexible Work Schedules
- Employee discounts on products & services
- Growth opportunities
- Health/Wellness
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
