Service BDC Representative / Rental Department Coordinator

HW Kia of West County•Ballwin, MO

53d•Onsite

About The Position

The Nation's Hottest Kia Franchise is looking for a highly motivated individual to join our Service Department as a Service BDC Representative / Rental Department Coordinator. This role is crucial as you will be the first point of contact for many of our service customers, helping create an exceptional ownership experience while supporting the daily operations of our service department and rental. Our dealership has achieved a 30% increase in sales, making us one of the fastest-growing Kia dealerships in the country, and our service department is growing alongside this success. We are investing in talented people who want more than a job—they want a career.

Requirements

Exceptional customer service and communication skills
Strong phone presence and appointment-setting abilities
Highly organized and detail-oriented
Ability to multitask in a fast-paced service environment
Positive attitude and team-first mentality

Nice To Haves

Automotive service experience preferred but not required
Experience in BDC, customer service, hospitality, or call center environments is a plus

Responsibilities

Schedule and confirm service appointments
Handle inbound and outbound customer calls, texts, and emails
Follow up with customers regarding maintenance recommendations and declined services
Assist with customer retention and service marketing campaigns
Coordinate rental vehicle reservations, check-outs, and returns
Communicate with service advisors to ensure seamless customer experiences
Monitor and manage transportation needs for service customers
Maintain accurate customer and rental records
Help drive service department growth through consistent customer follow-up