Service BDC Associate - Poway Honda

Sonic Automotive•Poway, CA

About The Position

The Service BDC Associate generates service appointments with customers who contact the dealership online. The associate provides a premium customer experience by responding to inquiries promptly, professionally, accurately, and courteously. This accountable role uses lead-management tools, CRM software, and the internet to manage inquiries, update customer files, and track customer interest. The associate is trained on the products and services offered and develops knowledge of inventory, financing, and incentive programs.

Requirements

Excellent verbal and written communication skills.
Strong computer skills with the MS Office Suite.
Ability to work independently and as part of a team in a fast-paced environment.
Ability to work in a call center environment.
Strong organizational and time-management skills.
Ability to read and comprehend rules, regulations, policies, and procedures.

Responsibilities

Respond to internet inquiries courteously, accurately, and professionally.
Enter customer inquiry data into the CRM promptly and accurately.
Generate service appointments.
Conduct phone surveys to assess customer preferences and quality of experience.
Use lead-management tools effectively.
Compile required reports, forms, and other documentation on time.
Perform other job-related duties as assigned.
Act ethically, provide a high degree of customer satisfaction, and be honest in all customer dealings.