Service BDC Agent

Pride Motor Group • Lynn, MA

8d • $55,000

About The Position

Service BDC Agent – Pride Motor Group (Lynn, MA) Up to $55,000 Annually | Hourly Pay + Bonus | No Experience Needed – We Train Pride Motor Group is a long-standing, family-owned automotive group serving the North Shore community with Chevrolet, Kia, and used-vehicle operations . As we continue to grow, we are seeking a friendly, dependable, and motivated Service BDC Agent to join our customer-focused team. If you enjoy helping people, communicating clearly, staying organized, and working in a supportive environment, this is a strong opportunity to build a rewarding career — even without previous automotive experience. Position Overview As a Service BDC Agent, you will be the voice of our service department. You will speak with customers, schedule service appointments, assist with follow-ups, and ensure every guest receives the positive, welcoming experience the Pride family is known for. Success in this role comes from patience, professionalism, and consistency — not prior industry experience. We provide complete training. What You’ll Do Customer Interaction & Communication Answer inbound service calls promptly and professionally Make friendly, outbound follow-ups for maintenance, recalls, and customer satisfaction Build rapport through warm, confident, and clear communication Appointment Coordination Schedule service visits accurately in the CRM Confirm appointment details, transportation needs, and expectations Provide advisors with complete and accurate customer notes Follow-Up & Service Retention Contact customers after their visit to ensure satisfaction Maintain consistent outreach for overdue maintenance and declined services Support the dealership’s mission to deliver an exceptional service experience Organization & Data Accuracy Document each customer interaction thoroughly Stay disciplined in daily follow-up routines Keep communication records organized and complete Who Thrives in This Role We hire for attitude and personality , not automotive experience. The ideal candidate is: Warm & Personable Enjoys talking with people and making them feel valued. Patient & Steady Calm under pressure, comfortable with routine, and consistent in day-to-day activity. Organized & Reliable Takes pride in accuracy, follow-through, and dependable performance. Positive & Coachable Open to learning, receptive to coaching, and eager to grow within a structured system. Energetic on the Phone Communicates with clarity, empathy, and an upbeat tone. Compensation & Benefits Up to $55,000 annually (Hourly Pay + Monthly Bonus) Full training provided Advancement opportunities within a respected, community-focused dealership group Supportive, team-oriented culture Benefits package (can be listed if you'd like them included) Why Join Pride Auto Group? Pride is a trusted, community-minded dealership family with deep local roots in Lynn. Our customers appreciate the personal attention, and our team members value the stability, support, and long-term opportunities that come with being part of a family-owned organization. You’ll work in a positive environment where consistent communication and customer care truly make an impact. How to Apply If you’re looking for a stable, people-focused role with meaningful growth potential — and a team that truly values your contribution — we’d like to meet you. Apply today and build your career with Pride Motor Group.

Nice To Haves

• Warm & Personable Enjoys talking with people and making them feel valued.
• Patient & Steady Calm under pressure, comfortable with routine, and consistent in day-to-day activity.
• Organized & Reliable Takes pride in accuracy, follow-through, and dependable performance.
• Positive & Coachable Open to learning, receptive to coaching, and eager to grow within a structured system.
• Energetic on the Phone Communicates with clarity, empathy, and an upbeat tone.

Responsibilities

• Answer inbound service calls promptly and professionally
• Make friendly, outbound follow-ups for maintenance, recalls, and customer satisfaction
• Build rapport through warm, confident, and clear communication
• Schedule service visits accurately in the CRM
• Confirm appointment details, transportation needs, and expectations
• Provide advisors with complete and accurate customer notes
• Contact customers after their visit to ensure satisfaction
• Maintain consistent outreach for overdue maintenance and declined services
• Support the dealership’s mission to deliver an exceptional service experience
• Document each customer interaction thoroughly
• Stay disciplined in daily follow-up routines
• Keep communication records organized and complete

Benefits

• Up to $55,000 annually (Hourly Pay + Monthly Bonus)
• Full training provided
• Advancement opportunities within a respected, community-focused dealership group
• Supportive, team-oriented culture
• Benefits package (can be listed if you'd like them included)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed