BDC Agent

Doug Smith Subaru•American Fork, UT

13d

About The Position

Doug Smith Autoplex isn’t just a great place to work—we also offer amazing benefits! We’re looking for a full-time Business Development Center (BDC) Service Agent to join our team. We offer: Medical, Dental, and Vision Benefits Health Savings Account 401(k) with Company Match Paid Time Off (after first year) Life and AD&D Insurance Short-Term Disability Insurance Holiday Pay (if applicable) Employee Discounts No-Cost, Debt-Free College Degree Program Doug Smith Subaru is a well-established dealership located in American Fork, UT, known for its commitment to customer satisfaction and quality service. We pride ourselves on creating a welcoming environment for both customers and employees, fostering teamwork and professional growth. Doug Smith Subaru is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Requirements

Excellent verbal and written communication skills.
Be 18 years of age or older
Have a clean driving record and a valid driver’s license
Be available to work full-time, including Saturdays
Strong organizational skills with attention to detail.
Ability to manage multiple tasks and prioritize effectively.
Proficient with computer systems and CRM software.

Nice To Haves

Previous experience in automotive or customer service roles is a plus but not required.

Responsibilities

Respond promptly and professionally to incoming customer inquiries via phone, email, and chat.
Conduct outbound calls to follow up on leads, schedule appointments, and maintain customer relationships.
Provide accurate information about our vehicle inventory, services, and promotions.
Maintain detailed and organized customer records in our CRM system.
Collaborate closely with sales and service teams to ensure a seamless customer experience.