BDC Sales Agent

Route 24 Auto Group•Somerset, MA

2d•$50,000 - $75,000

About The Position

24 Auto Group is in search of talented BDC Agents in the Somerset area for our busy call center. Ed Kardon's 24 Auto Group is one of New England's fastest growing, family-owned automotive groups. We currently represent Nissan, Chrysler, Dodge, Jeep, Ram, Subaru, Infiniti and GMC products. With 11 dealerships in Brockton, Mansfield, Easton, Somerset, Dartmouth, East Providence, Plymouth and Westborough, we are well-positioned to meet the transportation needs of our current and future owners. POSITION SUMMARY The BDC Agent is responsible for processing all phone and internet leads and maintaining minimum month production standards as detailed below.

Requirements

Excellent Customer Service Skills
Good Written and Communication Skills
Basic Computer Skills
Highly Organized, with the Ability to Multitask
Must be available to work nights and weekends

Nice To Haves

Reynolds and Reynolds/Eleads Experience a plus

Responsibilities

Operates a multi-line phone system and computer
Answers incoming calls in a prompt, polite, professional manner, addressing the customer by the name given to the operator. Answers the customer’s questions while being professional, knowledgeable and friendly throughout the call
Confirms the customers’ information put in the CRM by the operator and asks for the e-mail address they respond to, adding it to the CRM account.
Responds to internet leads assigned to them within 15 minutes, answering the customers questions, providing pricing and selection. Responds to overnight internet leads in the CRM promptly
Helps to ensure that the BDC/phones are not left unattended
Inform the customer about the current Route 24 Auto Group promotions.
Asks every customer for the sale and then the appointment during any call
Adds detailed notes to customers CRM accounts for each correspondence including, but not limited to, stock numbers, price or lease quotes along with all e-mails back and forth.
Meet and greet customers in a friendly professional manner, introducing them to the salesperson selected by a manager.
Helps to ensure that all BDC appointments are confirmed by 10am each day and customers who are more than a ½ hour late are called as well as a next day call if there is a no show.
Ensures that all hang tags are given to management for all appointments so that the car of choice may be staged for the customer
Makes a minimum of 50 outbound follow up calls per day, in addition to follow up e-mails
Uses VAuto to search for used cars when taking a used car call
100% Utilization of CLICK to CALL for all Outbound Calls
Utilization of ELead Texting tool when applicable
Completes all required Phone Ninja Training and maintains certification